Enrolment Frequently Asked Questions

It is important that we have your up to date email address, so that we can send you information about how to enrol. If you applied through UCAS, you must update your details with them directly which will then update our record.

If you applied in any other way, please email the Enrolment Team as soon as possible - please quote your LSBU ID number.

Enrolment emails are generated to applicants with an unconditional offer to study at LSBU; if you have an offer and have accepted it, you’ll receive an email from us (it will come from enrol@lsbu.ac.uk) sometime in August or early September. Note this will be sent to the email address on your record, so please ensure that we have up to date contact information.

Some email systems occasionally treat LSBU emails as spam, so it is worth adding the above address to your Safe Sender list and checking your spam/junk folders on a regular basis just in case.

The link for enrolment is sent out to all applicants who have an unconditional accepted offer in batches so, you may not have yours yet. If you aren’t sure where you are in the process, then have a look at this check list:

Enrolment this year will be in two phases. The first will be online for everyone. During this process, we will ask you to confirm your course and personal details, provide us with some additional monitoring information, upload your identification documents and confirm/pay your tuition fees.

Before starting online enrolment, it is important to make sure you have everything prepared and to hand so that you can answer the questions and upload documents to our system.

We are legally required to carry out a "Right to Study" check to ensure you have the correct immigration status to enable you to study in the UK.

In addition, we also determine your student status for fees and funding purposes. In order to do this, you will need to upload the following documents:

Passport Take a picture of your passport If you do not have a passport then information on how to obtain one can be found on the Gov.uk website The picture must contain your personal details and photograph Save it	Passport example. Yours may look different depending on when it was issued.
EU national ID card – if you have one Take a picture of both sides Save it	EU National ID card example. Design will vary according to issuing country.
A Biometric Residence Permit (BRP) – if you have one Take a picture of both sides Save it	BRP example. Wording will vary depending on immigration status.
One additional form of ID. This could be: Driving licence (an in-date UK provisional licence may be accepted) Birth certificate. Note, this needs to be the full version which gives all details of your birth, including your parents, rather than the ‘short’ one This can be ordered via the gov.uk website A recent (within the last three months preferably) utility bill or bank statement with the address that you have registered with us.

You may be asked to provide other documents that relate to your immigration and residency status. For example, identification documents for your spouse/civil partner or parents, and evidence of your relationship to them.

Note, it can take time for documents to arrive so please ensure that if you need to order one you do it as soon as possible.

As well as the above, you will need your offer letter from the University, and your applicant number.

If you have been granted a Student Visa:

• Your passport containing your 30-day Entry Clearance Vignette and your Biometric Residence Permit, or
• Proof that you have submitted a Student Visa application such as document checklist, biometrics letter and postal receipt.

If you have posted your original documents to the Home Office, you will need to provide copies that have been authorised and stamped by a member of the LSBU International Office.

Applicants from EU countries will need to provide proof that they have either:

• been granted either Settled or Pre-Settled status in the UK or
• have evidence of a Student visa granted
  • EU students who have a Student visa can either have evidence of their application submitted or,
  • provide evidence of the visa granted with the share code or
  • by presenting their Entry Clearance and BRP (if they have collected it).

If you are arriving for your face to face enrolment appointment, you will be required to present the above to completed enrolment and become fully enrolled.

If you are a enrolling on a course leading to a postgraduate qualification at LSBU, you may need to provide an ATAS certificate, more information on who requires a certificate is available via this link.

During enrolment, you will be asked to confirm your current highest qualification and where you achieved it, so ensure you have that information to hand.

As part of your online enrolment, you will need to:

• Pay your fees in full, or pay the appropriate down payment (in accordance with the Tuition Fees Regulations (PDF File 201 KB)) or
• Confirm that you have a tuition fee loan from Student Finance England (this will be either your Customer Reference Number or Student Support Number), or
• If your employer is paying your fees:
  • Either supply employer details, or
  • they can make payment directly

Your number is on any letter that they have sent to you. If you don't have a letter please call SFE on 0300 100 0607 and they can confirm your reference number.

You will be asked to upload a picture for use on your student ID. This should be a good quality headshot that conforms to UK passport standards.

Assuming you have accepted an unconditional offer to study at LSBU, you will be sent an email with the web address and your login username and password for our online enrolment system. Simply click on the link in the email and enter the details on the login page.

The first time you login, you will be prompted to change your password and create a personal security question.

If you forget your password, use the "Click here if you have forgotten your password" link on the login page. You will be asked to enter your email address and answer your security question. You'll then be sent an email with a new password.

Email the Enrolment Team with your name, LSBU ID and course details and we'll email you a new password.

For the majority of our applicants completing online enrolment is a quick and easy process. In order to ensure it runs smoothly for you it is important to prepare everything you will need before you start. See the section on “What documents do I need” above.

There are five tasks that you need to do to complete enrolment and these must be done in order, for example ‘Additional Information’ will only become available once ‘Confirm Your Place’ has been completed.

The online system works with most internet browsers, including Internet Explorer, Google Chrome, Firefox and Safari.

An issue can occasionally occur if there has been an update to Internet Explorer.

If you are using Internet Explorer and having problems, try using it in 'Compatibility Mode', which is accessible via the main menu bar. This should resolve the problem. Alternatively, please try accessing the system via another browser.

Please email the Enrolment Team with your name and LSBU ID and details of the issue you are having and we can help.

Please contact our Admissions Team straight away!

Choose the option that best reflects your own circumstances. If you declare a disability, don’t forget to complete the disability allowance question.

No, just enter the name of the highest qualification you have already passed and where you studied. After that, select the entry from the list that best matches this.

We ask you these questions for two main reasons. The first is to ensure that we are providing our academic programmes and related services to all students, irrespective of protected characteristics. The second is to comply with our legal duties to provide statistical information to the Government, via various statutory bodies, e.g. Higher Education Statistics Agency, Office for Students, Department for Education, etc.

All personal questions include an option of “Decline to Answer”.

More information on the data we collect and how it is used can be found in the Applicants and Students Privacy Notice (PDF File 101 KB).

We have to carry out an assessment to determine both if you have a ‘Right to Study’ in the UK and whether you are classified as a home or overseas student. We do this is to determine the level of fees payable (if appropriate) and for our regulatory returns.

Absolutely. The University is committed to protecting your information and privacy. LSBU processes all the personal data it holds in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Find out more about the University's data protection policies (PDF File 163 KB).

Your student ID is your official University identification document and will remain with you throughout your time at LSBU.

We need a simple, front-facing head shot with nothing in the background. Before uploading your .JPEG image, check out the Passport Office’s picture advice page for examples of what we’re after.

In the ‘Your Fees’ section, you will be asked for details of how you are funding your course. This may be by a loan from Student Finance England, sponsorship by your employer or you may be paying yourself. Depending on your response, you will be asked to either:

• Provide confirmation that you have been awarded a student loan, or
• Confirm who is paying for your course, or
• Make payment in accordance with the Tuition Fee Regulations (PDF File 201 KB).

This must be completed as part of online enrolment.

Yes, you need to have your finance in place before enrolling. If you have not yet applied for a loan, then you need to do so now. Information on how to apply can be found on the Gov.uk website. If you have not secured a loan, you will need to make a payment of at least 50% of your tuition fees before we can enrol you.

If you have applied for a student loan at a different university, please provide us with your Student Support Number (SSN) as part of the online enrolment process, so that we can contact Student Finance England and resolve this for you.

In order to comply with University Academic Regulations, all students are required to enrol for their course. Even if you have been a student before, you will still need to complete enrolment before being able to access LSBU buildings, teaching or the relevant parts of MyLSBU and the VLE for your new course. This applies to students moving from an undergraduate to a post graduate course, and those registering for individual CPD modules.

Enrolment is the formal process through which you officially become an LSBU student. This is where we confirm your right to study in the UK, your qualifications and identification. Enrolment is also where your fees are paid and where any student loans will be released.

Induction is a process designed to welcome you to the University and onto your course, making sure you have all the tools to succeed in your studies. It is essential that you attend your induction.

This will depend on your immigration status and the course you have applied for:

All home, full-time undergraduate and all overseas applicants

At the end of the online enrolment process, you will be given a date and time to come to our campus for face-to-face enrolment. You will need to bring your identification and qualification documents that you uploaded so that we can verify them. You will also need your qualification certificates and payment information:

• Confirmation that you have secured a tuition fee loan or,
• Proof that you have paid 50% of your tuition fees or,
• Credit/Debit card to make the 50% payment or,
• Details of your sponsor if your tuition fees are being paid by an employer

Home, Part-time undergraduate and home postgraduate applicants

Once you complete online enrolment, you will be allocated an enrolment officer to process your enrolment. They will liaise with you if there is any extra information required and confirm once the process is complete. You will not be required to attend a face-to-face enrolment session.

If you are certain that you won’t be coming here to study this year, you can apply to defer your place until the next academic year, please email us as soon as possible. If you applied via UCAS, please ensure that you update your records there as well.

24 hours after you have completed the online portion of your enrolment, you will receive an email with details on how to activate your LSBU IT and email accounts.

LSBU has four residences: McLaren House, Dante Road, David Bomberg House and New Kent Road. See our Accommodation pages.

Once you are fully enrolled, you will be able to generate any letters that you are eligible for. This could be a Council Tax letter (full time students only) or a letter to open a bank account. Letters for enrolled students are generated via the student portal MyLSBU.

Full information on the student Oyster Card scheme is available on the TFL Website. Note, you cannot apply for a card unless you are fully enrolled on your course.