Agents
At LSBU, we work with a network of representatives across the globe to promote our courses and support students through the application process. Each of our international representatives has a formal agreement with LSBU and is trained and supported by university staff to provide advice and application guidance. By working closely with these partners, we help ensure students receive high-quality, informed support throughout their journey.
Agent Quality Framework (AQF)
London South Bank University is committed to the UK Agent Quality Framework (AQF), reinforcing our commitment to excellence in agent management. This initiative helps maintain the UK’s status as a world-leading destination for international education.
We have signed a pledge with the British Universities' International Liaison Association and the British Council, based on:
- Empowering student choice and enabling informed decision making.
- Ensuring good agent governance and professionalism.
- Promoting ethical agent practices, professional knowledge and competency.
- Increasing transparency and accountability.
For more guidance, students can refer to the British Council’s Student Guide to Choosing an Education Agent for tips on selecting a reputable representative.
Want to find an LSBU representative in your region? Click the button below to view our current list of authorised agents:
Find a representative in your country by clicking to view our current LSBU Agent List of authorised agents.
Choosing an education agent
Choosing to study in the UK, whether with us or somewhere else, is one of the most important decisions you can make. To support this decision, some students consider using the services of an education agent when applying to us.
Education agents provide a range of services to support you - from identifying the right university and course to guiding you through the application and enrolment process. They can also assist with visa applications, travel, and accommodation arrangements.
If you are considering using an education agent, we recommend reading the student and parent guide to choosing an education agent - an important part of the UK Agent Quality Framework (AQF).
The guide provides you and your family with clear information and guidance on what you should look for when considering using an agent. It includes key questions to ask, signs of quality, and how to avoid poor practices. The guide also links to ‘The national code of ethical practice for UK education agents’ and the British Council’s UK database of certified counsellors.
If a student who has utilised the services of a contracted agent and enrols at LSBU, the agent may receive a commission. The University reviews agent performance and student feedback to ensure its partners meet high standards. Students are encouraged to share any concerns or feedback about representatives through the below channels.
Complaints
LSBU is committed to providing excellent support to all applicants, including those working with our authorised agents. If you encounter any issues with a representative from our official network, we encourage you to share your concerns.
To submit a complaint, please email us at admissions-complaints@lsbu.ac.uk or contact your Regional Manager. Make sure to include:
- Your application ID
- The name of the agency
- A clear description of your complaint
We aim to respond with an initial response within 10 working days.
For more details, please refer to our Applicant Complaints Policy .
Contact us
If you have any questions about studying or student life at LSBU, our dedicated team is here to support you.
In this section
- International fees and funding
- How to apply
- Your Region
- International student journey
- Agents and AQF
- Visas and immigration
- Already in the UK
- Study abroad
- Get a prospectus
- OnCampus London South Bank
- LSBU Partnerships
- Start your application
- Pre Session English course
- Country and International Regional Managers
- Meet our students