Estates is responsible for the management of the University's land and buildings. The department delivers many services, including management of planned preventative maintenance, reactive maintenance, minor improvement projects, capital developments, cleaning services, security and reception services, postal services, residential and catering services.
Our main areas of operation are:
ensuring all campus buildings and service meet the needs of staff, students and visitors
managing the university's assets, estates infrastructure and use of resources to minimise the effect on the environment
delivering new build and refurbishment projects across the University Estates
Managing use of space and developing space strategies for the future
providing retails and hospitality services
campus security and reception services
corporate health and safety
Estates Service Desk
The Estates Service Desk is the first point of contact for all Estates enquiries, there to communicate between the department and the customer.
The service desk handles all Estates-related enquiries which include but are not limited to plumbing, carpentry, handymen work, electrical work, porter services, pest control, cleaning, waste disposal, furniture and room bookings.
It's here to:
provide an informed and friendly service to the customer
route all customer enquiries and emergency events to the appropriate person or team
ensure calls, emails and in-person service requests, faults and complaints are logged and directed to the appropriate team or person.
process, log and escalate customer complaints
Report a fault or cleaning issue
If you find fault with a facility or it requires cleaning attention please report it to the Reception Desk of any University building.
The Estates Service Desk is staffed from 9am to 5pm, Monday to Friday, excluding Bank Holidays.
If there are any emergency requests out of hours please contact the Security Control Room on direct line 020 7815 6841 or ext. 6841.