New AI-enabling Quick-Bot tools that enable developers to add conversational AI into real-time messaging and video chat apps will be launched this summer by South Bank Innovation (SBI), enterprise hub of London South Bank University (LSBU) and cloud-based communication platform provider, QuickBlox.
While chatbot building platforms already exist, the new Quick-Bot platform offers something fundamentally new by providing tools to integrate AI to real-time communication. Regular chatbot platforms allow you to build chatbots to communicate with humans, but the new Quick-Bot platform enables AI-mediated communication between humans.
For example, using Quick-Bot in a healthcare app a patient can speak with an AI-powered chatbot that vets their questions and provides attuned personalised responses, but then can also make way for the patient to speak directly with a doctor. And with Quick-Bot, a doctor, while communicating with a patient, can simultaneously rely on AI to craft their responses, provide additional expert knowledge, transcribe an audio conversation in real-time, summarise the consultation etc.
With recent advances in conversational AI, businesses are looking for ways to add AI enhanced chatbots to their communication channels. However, they want chatbots with expertise in areas related to their business needs. They also want to be able to own, control, train, and develop their chatbot’s knowledge base and use the best AI for their communication. The new Quick-Bot platform makes this possible.
Seven unique features in the new Quick-Bot platform are:
Nate Macleitch, the founder of QuickBlox, sees a new paradigm shift taking place in digital communications: “We are excited by this amazing opportunity offered by Quick-Bot to overlay communication apps and services with AI technology. This will radically alter and improve professional consultations and online support and even how people interact with one another. In addition to creating industry specific data sets, Quick-Bot will allow users to configure their chatbot with the ability to observe, notify, and predict the next course of action in a conversation and provide on-the-fly recommendations during an ongoing conversation.”
Dr Muddesar Iqbal, Senior Lecturer in Computer Science and Informatics (LSBU School of Engineering), said: “Our Quick-Bot platform project primary objective is to help businesses enhance their users' experience by enabling chatbots to handle sophisticated ‘human like’ conversations. The LSBU and QuickBlox project has the potential to improve how businesses engage with their customers by providing them with a powerful and efficient AI solution. It will monitor ongoing and previous conversations with customers to build a conversational context and will respond within that context, just like a human. This will help us bring communication with chatbots as close to a human conversation as possible.”