The Freedom of Information Act 2000 gives a general right of access to all types of recorded information held by public authorities, including universities. Unless covered by one of a number of specified exemptions, information requested by the public in written format (including e-mail) should be provided to them within 20 working days.
The Act requires each public authority to adopt a Publication Scheme, specifying the information it publishes or intends to publish. The University's Publication Scheme is available on this website.
The Freedom of Information Policy sets out the steps the University is taking to fulfil its obligations under the Freedom of Information Act. The Policy includes information on the University’s FoI responsibilities, the University’s Publication Scheme, how information requests are handled and its appeals procedures.
London South Bank University recognises the importance of ensuring that all records produced by University staff are looked after correctly. Consequently the University is committed to maintaining effective records management procedures and practices to help staff correctly manage their records from their creation, during their use and storage, to their disposal or long-term preservation as archives.
The Records management policy has been prepared as part of the University's Information Strategy, a strategy which aims to provide a framework for the successful deployment, maintenance and exploitation of information within the University. The Records Management Policy confirms the University's commitment to managing its records effectively.
The University has produced Records Retention Schedules which list the University's records, how long they should be kept for and why. To make it easier to find records there are two Schedules; one specifically covering student records and another for corporate records.
The Records Management Policy and the Records Retentions Schedules can be viewed in our Publications Scheme.
The University is committed to providing satisfactory responses to requests made under the Freedom of Information Act. However, if you are not content with our response then contact the person who dealt with the request and explain the reasons for your concern. We will attempt to resolve the matter promptly.
If this does not produce a satisfactory conclusion, you may then make a formal appeal, in writing to the Office of the University Secretary and Clerk to the Board of Governors. Please provide your name and address and the details of your complaint.
The University's Freedom of Information Review Panel will then investigate the complaint immediately. The Panel will examine any relevant papers, and give fresh consideration to the facts. The results of this investigation will be communicated to you within 20 working days. Please download the University's Freedom of Information Complaints procedure (PDF 33KB - Opens in new window)
In the event that you are still not satisfied with the outcome of the review, you may appeal to the Information Commissioner:
The Information Commissioner
Cheshire SK9 5AF
Tel: 01625 545700
Fax: 01625 545510
E- mail: firstname.lastname@example.org