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Danica Luces, student diaries, Working in Law

Danica’s experiences at a local law centre very quickly gave her an insight into the needs of local people and the very serious situations many find themselves in

During their second year, LLB students undertake a module titled Working in the Law. In this module students are provided with an opportunity to develop transferable and practical skills in the context of their career development. They are given the opportunity to think about different kinds of legal work and reflect on their knowledge, develop and practise skills and gain the experience needed to pursue the career of their choice. The module assists students in making, reviewing and implementing their career plans, and they are encouraged and supported in gaining practical work experience.

Local law experiences

Danica Luces gained most experience at Southwark Law Centre, which aims to promote access to justice for people in need, primarily in Southwark, and then Advising London and Cambridge House. The law centre provides free, high-quality, specialist legal advice and representation in the areas of employment, housing, welfare rights, and immigration law. They prioritise cases involving discrimination, breaches of human rights and ones not dealt with by other agencies.

“The law centre successfully meets its aims because of the teamwork they display when providing legal advice for members of the public who may lack knowledge on their legal rights regarding housing, immigration, employment and social welfare,” says Danica. “By providing legal advice, they successfully provide a public service and promote human civil rights alongside access to legal advice, which everyone is entitled to. Overall, it is clear that Southwark Law Centre operates in a professional and caring way, both for their clients and employees.”

Experiences of a busy week

On her first day Danica had the opportunity to shadow Anna Kouma, an immigration solicitor for the whole day, which she says was

“very interesting because we began with a meeting at the Salvation Army concerning the welfare of vulnerable people within our society; it was very engaging and interesting. I also got to sit in two client meetings and complete an application for one of the clients. In the first meeting the client was applying for a British passport, while in the next the clients were a non-EU couple whose passports was within of expiration, meaning that they were in danger of losing their job and their home provided by Southwark Council."

"Sadly, they only had enough money for one passport renewal, and so they were advised by Anna Kouma that they should think about processing only one passport due to time restraints. I quickly realised that to provide effective advice to clients, you cannot become too attached with their situation and you need to be focused on the goals of helping them with their legal matters."

“The next day I shadowed a housing solicitor, Sarah Pearce, and met clients at the Citizen’s Advice Bureau, before completing some admin work and meeting clients at the front desk. In the afternoon, I undertook some research for a case concerning an anti-malaria drug for one of the law centre’s immigration solicitors, Timothy Lawrence. Upon returning from Nigeria, the client experienced a severe allergy to chloroquine (anti-malaria chemoprophylaxis), and so I had to focus the research to provide accurate information on the medication and its legalities to be used in the case.”

On day three Danica moved to Advising London where she shadowed a recent Law graduate, Ukaria, who works at the centre advising the public on their legal rights, ranging from immigration to housing. “My main role was to observe and gain an insight on the various problems the public face and see how Ukaria tackled these dilemmas legally and professionally,” she adds.

“On the final day I went to Cambridge House to complete my work placement. I was asked to file and organise previous and ongoing case files in the office, then shadowed another solicitor who works at the centre who had a client meeting that afternoon. This allowed me to further observe cases concerning housing, rent arrears and a possibility of the client being evicted from their home.”

Reflecting on professionalism

“Summing up my work placements I was generally given the task to shadow solicitors and listen to various client meetings, which gave me an insight to an actual role of a working solicitor. Meeting different clients from different walks of life gave me an idea of how to handle and communicate with them, ultimately giving me a sense of responsibility to portray a professional, trustworthy character and to respect the confidentiality of their cases.

“I also gained experience of undertaking a variety of work for the law centres I visited, from filing and organising case files to front desk work greeting clients seeking legal advice. This gave me a sense of responsibility to complete the given tasks correctly and punctually to a professional standard. Completing admin work made me realise that it is not just solicitors who work in law centres, but also case workers and people volunteering to assist with certain tasks such as answering phone calls from clients and referring them to the correct solicitor to which their case applies.”

First-hand experiences of how solicitors provide legal services

Danica says that prior to her week her main expectations were that she would simply be doing admin tasks and not really anything practical with the solicitors. Although she expected to gain an insight into a typical day of a solicitor and how they handle their clients, she did hope to gain first-hand experience of how solicitors provide legal services to the public, as opposed to just listening to law lectures at university.

“The experiences I gained from my placements were beyond my expectation,” she says. “Gaining experience from admin work to actual observations and shadowing on a solicitor’s typical day was great. Furthermore, because I went to different law centres I can say that the experiences I gained were beyond my expectation because of the difference in observing an actual client’s case and how the solicitors or case workers provide legal advice. This is really different to a law lecture where I am taught law and how it is applied, but doesn’t really provide any practical experience or expectations on how different clients should be dealt with.

Using online resources to stay up-to-date

“I felt that I gained valuable knowledge on how solicitors give advice and the resources they utilise, which are mainly online, to remain updated with recent law reforms and provide accurate legal advice to their clients. In addition, I also learnt how various law centres operate on advising their clients and how their daily routine in the centre differs from each other.

Handling clients

“I also experienced how solicitors handle a case upheld by a client and their strategies for advising them. In addition to this, observing first hand and meeting a client made me realise that it can be overwhelming emotionally to listen to other people’s problems who are in danger of losing their homes. In comparison to reading cases in lectures, listening to actual clients had a great impact on me emotionally; gaining this experience allowed me to learn differences between a classroom environment to an actual working environment as well as knowing my weakness with my emotions."

"I know that I can use this to my advantage, as I can improve this weakness later in my working life. Overall, spending time with solicitors made me realise that I have chosen the right path of education, and it has driven me to work harder to achieve my career goals. It is very rewarding to know that you can change your client’s life in a positive way by informing them about their rights.”