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Waiting for treatment and self-management

What helps people wait safely and what do people waiting need to help themselves?

In June, the NHS recorded 6.7 million people waiting for treatment and care.

In 2022, people who are waiting, their carers, and the NHS clinicians, therapists, social prescribers and managers from primary and secondary care who are supporting them, from Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH), came together to improve the waiting experience. These are the results from their collaboration.

Here are some 'personas' we developed of people who are waiting. You can use these as a focus for your own discussions about personalising the support the NHS can offer.

Click here to read the full report.

Click here to read the easy read report.

This is what we found from the research desk:


This programme was commissioned by the Joint Programme for Patient, Care and Public Involvement in COVID Recovery, which is a partnership between Guy's and St Thomas' NHS Foundation Trust (GSTT) including Evelina London Children's Hospital and Royal Brompton and Harefield Hospitals (RBH) and King's College Hospital NHS Foundation Trust (KCH). It is funded, over two years, by Guy’s & St Thomas’ Charity and King’s College Hospital Charity to ensure the involvement of patients, carers and the public in ongoing changes and the development of services necessitated by the COVID pandemic.


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