Virtual access to care

What makes a good virtual appointment for people and for clinicians?

In 2022 people who are accessing virtual clinics, their carers, and the NHS clinicians, managers and IT teams who are supporting them from Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH), came together to improve the virtual appointment experience.

Here you can find materials that could help you if you are designing virtual appointments or looking for ideas.

Video and Report Coming Soon....

If you are thinking about what to measure in terms of the patient experience of waiting, then its worth reading the Picker Institute Principles of Person Centred care.

Our 4 'Best of the Best' resources for designing Virtual Access

  1. Top Tips for Patients and Clinicians for ‘Getting the most out of the virtual health and care experience’ (Healthwatch, 2020) https://www.healthwatch.co.uk/advice-and-information/2020-07-28/getting-most-out-virtual-health-and-care-experience
  2. ‘Video consulting in the NHS’ (Nuffield Dept of Primary Health Sciences, 2021). Guidance and resources for NHS patients and clinicians to support online consultations, including quick guides for staff and patients: https://www.phc.ox.ac.uk/research/resources/video-consulting-in-the-nhs
  3. 'Video consultations for secondary care' (NHSE, 2021): https://www.england.nhs.uk/coronavirus/publication/video-consultations-for-secondary-care/ 
  4. Everything you need to know about the practice of virtual appointments in a paediatric setting, but relevant and transferable to adult settings. ‘Principles for conducting virtual consultations with children and young people’ (RCPCH, 2021): https://www.rcpch.ac.uk/resources/principles-conducting-virtual-consultations- children-young-people