We found that a 'one size fits all' approach in primary care is not suitable for everybody. As we investigated appointment systems, we found a number of key things general practice can do to proactively address this inequality. You can find out more in this video:
You get more of what you pay attention to and what you measure is what counts. In this video, we offer some ideas for how you can use measures to help you be as effective as you can be, as a practice and as a PCN.
The NHS needs the Voluntary and Community Sector to meet health needs and ensure health professionals can do their best work. The VCS could be the front door to the NHS, meeting the needs of people who are struggling with life and connecting people into the right health path.
Here we interview Mick Ward, previously Chief Officer, Transformation and Innovation, Adults and Health, in Leeds City Council, about the work in Leeds to develop a resilient partnership with the VCS.
Finally, take a look at this video in which Tracey Cabache, Director of Torbay Communities, tells us about the Torbay Community helpline and how it has become the front door to adult social care