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Student satisfaction increases at LSBU

London South Bank University (LSBU) increases score in national survey of undergraduate students' opinions of the quality of their degree
12 August 2015

Results of the annual National Student Survey (NSS) show that students are increasingly satisfied with the overall experience of studying their degree at LSBU.

In particular, LSBU scored highly for the quality of its learning resources, and the increase in students’ sense of personal development while studying.

Professor Shân Wareing, Pro Vice-Chancellor for Education and Student Experience at LSBU, said: “London South Bank University places great emphasis on ensuring our students are seen as participants in their learning, and that they have access to the knowledge, opportunities, expertise and development they need to succeed.

“The University has invested in cutting edge technology and first-class facilities that reflect the expectations of today’s students. Our diversity of provision, underpinned by a standard of education that has been praised as being of the highest quality*, is reflected by our strong performance in this year’s NSS and is a success we intend to build upon.”

The NSS is an annual survey of all final year undergraduate degree students at institutions in England, Wales and Northern Ireland within the United Kingdom. The survey is designed to assess undergraduate students' opinions of the quality of their degree programmes, with seven different scores published including an "overall satisfaction" mark.

The questionnaire assesses the following aspects of the student learning experience.

  • Teaching
  • Assessment and Feedback
  • Academic Support
  • Organisation and Management
  • Learning Resources
  • Personal Development

LSBU improved in four of the six aspects – in addition to increasing its overall score from 2014’s survey. In the remaining two aspects the University’s score remained the same.

Professor Wareing added: “We know that many institutions similar to LSBU have seen falls in their overall satisfaction scores and in some aspects of the survey, and therefore to have improved in the majority of criteria in the NSS is testament to the ambitions of LSBU to be London’s best modern university.

The NSS also revealed that LSBU is a top university in the capital for overall satisfaction on courses including English Studies (96% overall satisfaction score); Media Studies including Film Studies courses (95% - the highest score for a London university); Accounting (94%); Drama (94%); Medical Technology (93%) Urban, Rural & Regional Planning (92%); and Law (92%).

For more details on securing your spot at LSBU, visit  A full breakdown of NSS results at UK Universities will be available from 12 August at

*Source: Quality Assurance Agency report 2010