we are focused on giving our customers a maximum value university experience.
“Students make a huge commitment over three years, and for that they
deserve to know that they will receive the very best service.
means matching our commitment to providing high-quality teaching, and applying
it across the student experience as a whole.
receipt of four accreditations from the Institute of Customer Service is a testament
to the hard work and dedication we are putting into this area and across the
entire university. And it’s brilliant to know that students are benefiting
from the academic and pastoral support available to them.
now be working hard to implement the ideas and improvements generated from the
ICS surveys in order to further improve our services.”
Dr Markos Koumaditis, HR Deputy Director,
2014 we have worked with the Institute of Customer Service to improve our
services in order to meet the needs of our students.
students are customers. Academic standards should not be compromised to provide
students with world class customer service, and it doesn’t have to.
we believe that developing capabilities and skill-sets should be at the heart
of the sector’s agenda.”
Dedicated to quality experience
At LSBU, we focus on giving students an
exceptional university-wide experience. Student success is not only determined
by the quality of the teaching available, but also the quality and value of the
experience as a whole.
The higher education landscape is changing. Rising
tuition fees mean that institutions are looking for new ways to gain a competitive
advantage. Providing a best-in-class student support service has therefore never
been more important.
LSBU is committed to ensuring that our academics and
staff are delivering on their commitments to support our customers and ensuring
that our students’ outcomes are what they expect them to be.