London South Bank University supports Post Office Design Lab
22 August 2014
Office Design Lab is a private testing environment to help develop new products
and services using self-service, automation and digital technologies.
space at LSBU contains booths where customers could get specialist advice via a
video call, tablets for self-service, and a series of parcel drop-off points to
speed up the process of posting, collecting and returning mail.
In a model
that is proving successful for retailers such as Apple and Argos, traditional
counters are gone in favour of "roaming" staff with tablets, while large touch-screen
tables and wall panels are designed to encourage people to discover Post Office
services and products for themselves. The
Design Lab will test which elements can be incorporated into various Post
Office branches and models, all designed to improve the customer's experience
and choice over how they access Post Office products and services.
While the Design
Lab is not open to the public, the Post Office is looking at working with the
university's academic staff and students to trial new services and systems.
Centre is the embodiment of LSBU's commitment to entrepreneurship and industry,
offering students office space alongside established businesses for excellent
networking and knowledge sharing opportunities.
Corporate Affairs Manager David McConnell said: "We wanted somewhere that could
support our plans to develop a more agile, collaborative and innovative
approach to product and service development. The Clarence Centre at London South
Bank University offers us the chance to develop and test projects with student
entrepreneurs and departments, as well as specialist local small businesses.
The facilities are superb, and being located in central London it supports our
need to easily bring together colleagues, commercial partners and external
Chancellor David Phoenix added: "We are extremely pleased that the Post Office
has chosen to use London South Bank University as the testing ground to develop
a range of new technologies. This exciting project will underpin the
development of new business models and the partnership is a testament to our
reputation as a university that understands the needs of business and where
teaching and research have real world impact."