Embracing the Total Quality Management Journey in the work place

Another round of LSBU Business School's Professional Lecture Series to kick off the new academic year! Register Now

About this event

Date: 07 December 2021
Location: LocationHelp people in the area discover your event and let attendees know where to show up.LSBU Business School (Formerly Learning Resource Centre), 105 Borough Road,London, SE1 0AA
Time: 13:00 - 14:00
Price: Free
Telephone: Please email
Email: events@lsbu.ac.uk
Organiser: LSBU Business School

LSBU Business School's Professional Lecture Series is back after a summer break with a fresh round of engaging & insightful lectures and this time, we're delivering them in person!

As previously, the series has been curated to address the learning needs of our staff, students, local business communities & beyond by providing professional insight, sharing experiences & reflections and facilitating networks. Our events are open to all and everyone is welcome so please do share them with anyone you feel might be interested in attending.

'Embracing the Total Quality Management Journey in the work place: How far is too far?' - Dr John Opute

Description: Every business organisation must respond to the challenges of the environment. The one that will survive is that organisation that makes continuous effort to provide the customer (internal and external) with a service that is different from and better than the competition. It demands the total involvement of everyone involved in the operation and this involvement is a continuous process.

The quest for quality is a global revolution affecting every facet of business and therefore the most significant factor in determining the long run success or failure of any organisation. Anyone who would like to gain greater understanding of how to sustain the total quality journey in the orgamisation as a mark of uncompromising standards and sustained/high achievement will find this lecture interesting.

By attending this event, you will:

  • Understand how to create the quality vision (journey) and demonstrate commitment.
  • Learn the new philosophy of the organisation/promote cooperation.
  • Appreciate how to stop making decisions purely on the basis of cost.
  • Pursue and institute relevant training/leadership
  • Drive out fear/eliminate numerical quotas.
  • Understand the inhibitors (‘deadly diseases’) that can distract the quality journey.


1pm - Welcome & introduction

1.05pm - Lecture: 'Embracing the Total Quality Management Journey in the work place: How far is too far?'

1.35pm - Q & A & discussion

1.55pm - Closing words & summary

2pm - Close

This event will take place at LSBU's Business School - the address can be found on this page. Given this event will take place in person, we ask that you be considerate around COVID guidelines & suggestions and when interacting with other people.

To check out the other events in the LSBU Business School Lecture Series, see the schedule below and click here to register.

7 Sept, 8.30am - 9.30am: Interventions and business support to local communities. How engaging academics and students in solution focused projects provides positive impact?

12 Oct, 1pm - 2pm: Who wants the high street of the future anyhow?

9 Nov, 8.30am - 9.30am: Apprenticeships in a Post Covid World – The case for Management and Digital Marketing Skills

7 Dec, 1pm - 2pm: Embracing the Total Quality Management Journey in the work place: How far is too far?