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ILM Level 5 Certificate in Effective Coaching and Mentoring

Southwark Campus

Mode: Part-time


Please note, this course will be delivered virtually.

A skilled coach or mentor is an invaluable asset to any organisation. As well as increasing confidence and motivation, ILM’s coaching and mentoring qualifications improve management performance, conflict resolution and communication and interpersonal skills.

This course will cover a combination of theory, practice and evaluation, linked to the online materials, with a significant element of coaching practice. This will involve participants working in threes, playing the roles of coach, coachee and observer. Topics will draw from progress in the online learning and will cover:

Principles and practices of coaching and mentoring

  • What is coaching? What is mentoring?
  • Coaching and mentoring competencies
  • What kind of coaching or mentoring programme?
  • The coaching or mentoring conversation
  • Overcoming barriers
  • How does organisational context affect coaching or mentoring?
  • Measuring the impact of coaching or mentoring
  • Making the business case

The framework for coaching and mentoring

  • The coaching or mentoring plan
  • The coaching contract
  • A safe and confidential environment
  • Goals and expectations
  • Managing resources
  • Learning and development resources
  • Record keeping
  • Supervision

The coaching or mentoring contract in practice

  • Programme design
  • Putting the contract in place
  • Commitment to record keeping and review

Effective and ethical management coaching and mentoring

  • Trust
  • Ethics
  • Diversity matters
  • Learning styles and preferences
  • Communication theory
  • Listening
  • Questioning
  • Language and perspectives
  • Non-verbal communication
  • Giving and receiving feedback

Reflective practice

  • Coaching and mentoring practice
  • Learning from feedback
  • Reflective practice


  • Strengths and weaknesses
  • The coaching and mentoring spectrum
  • Emotional intelligence
  • Personal preferences
  • Support networks

The contribution of management coaching and mentoring

  • Meeting client learning and development needs
  • Evaluating effectiveness

Reviewing the coaching or mentoring relationship

  • Working with management clients
  • Professional networks and peer mentoring
  • Working with management clients – your development journey


There are four assessments and a portfolio of practice associated with the work undertaken by participants with coachees and / or mentees. ILM have specified these. They relate to practical outputs that can be used in a workplace situation.

The four assessments are:

  • Development of content for a coaching or mentoring guidance manual
  • A proposal for delivery of a coaching or mentoring programme
  • Development or material for a Procedures Manual for delivery of a coaching or mentoring programme
  • A personal evaluation and development of a PDP


Our latest research has found that coaching and mentoring can positively impact the workplace in a variety of ways:

  • Stronger teams
  • Support for talented employees
  • Improved ability to align to the organisation’s culture and ethos with employees’
  • A more inclusive culture
  • Improved employee satisfaction scores
  • Improved staff retention

Employability Service

We are University of the Year for Graduate Employment for the second year in a row - The Times and Sunday Times Good University Guide 2018, 2019.

At LSBU, we want to set you up for a successful career. During your studies – and for two years after you graduate – you’ll have access to our Employability Service, which includes:

  • An online board where you can see a wide range of placements: part-time, full-time or voluntary. You can also drop in to see our Job Shop advisers, who are always available to help you take the next step in your search.
  • Our Careers Gym offering group workshops on CVs, interview techniques and finding work experience, as well as regular presentations from employers across a range of sectors.

Our Student Enterprise team can also help you start your own business and develop valuable entrepreneurial skills.

Teaching and learning





Induction workshop

07 Oct 2020

6.30pm – 9pm

Course Induction Enrolment

07 Oct 2020


Submission - Induction Reflective Review

19 Oct 2020


Theme one

Enrolment - Theme One - Principles and Practice of effective coaching & mentoring

19 Oct 2020 

Workshop 1 - Coaching and mentoring in context

21 Oct 2020

6.30pm – 9pm

Workshop 2 - Framework for coaching and mentoring

28 Oct 2020

6.30pm – 9pm

Workshop 3 - The coaching / mentoring contract

4 Nov 2020

6.30pm – 9pm

Submission - Guidance Manual

16 Nov 2020


Theme two

Enrolment - Theme Two - Undertaking Effective Coaching and Mentoring

16 Nov 2020 

3 optional coaching skills workshops x 45 mins

18 / 25 Nov / 2 Dec 2020


Workshop 1 - Effective and ethical coaching / mentoring

16 Dec 2020

6.30pm – 9pm

Workshop 2 - Reflective / coaching practice

6 Jan 2021

6.30pm – 9pm

Group supervision 1

9 Dec 2020

6:30pm – 8:30pm

Submission - Training proposal

11 Jan 2021


Workshop 3 - Self appraisal / supervision

13 Jan 2021

6.30pm – 9pm

Workshop 4 - Reflective practice / supervision

20 Jan 2021

6.30pm – 9pm

Submission - Portfolio - Executive Summary

NB submitted once 18 hours of coaching practice completed

Group supervision 2

27 Jan 2021


Theme three

Enrolment - Theme Three - Reviewing your Practice as a coach or mentor

1 Feb 2021


Workshop 1 - The contribution of coaching and mentoring

10 Feb 2021

6.30pm – 9pm

Workshop 2 - Reviewing coaching / mentoring relationship

24 Feb 2021

6.30pm – 9pm

Submission - Personal Evaluation and PDP

1 Mar 2021


Workshop 3 - Working with management clients

03 Mar 2021

6.30pm – 9pm

Submission – Procedures Manual

15 Mar 2021

Entry requirements

The course is for:

  • Managers with significant responsibility for effective coaching and mentoring as part of their daily role within an organisational context
  • Aspirational or early career freelance coaches or mentors
  • Individuals aspiring to take up coaching or mentoring as part of their role

This programme is aimed at anyone who undertakes coaching and/or mentoring in their workplace or who wishes to develop coaching and or mentoring within their organisation.

The Level 5 qualification is ideal for managers with significant responsibility for coaching and mentoring as part of their day-to-day role working with employees and colleagues. It is also designed to develop learners planning to move into a development role or start a career as a freelance coach or mentor offering coaching and mentoring to people within work settings. This is aimed at those who are offering or wish to offer coaching/mentoring at an operational level within organisations or as an external coach or mentor.

There are no formal entry requirements but we recommend that normally you have successfully completed an undergraduate or post graduate qualification in Business, Management, Human Resource Management, Psychology or a related subject area, or an equivalent qualification.

Exceptional learners, who have no formal qualification in management or leadership, but who have several years' experience and have completed some formal training in the role, may also participate.

Advanced entry

If you have already completed some studies at another university, we may be able to consider you for advanced entry. Please see our advanced entry page for more information.

How to apply

Please get in touch with our team member – Dan Janowski –  who will direct you to our payment link.

Prepare to start

Applicant events

After you’ve received your offer we’ll send you emails about events we run to help you prepare for your course.


Before you start your course we’ll send you information on what you’ll need to do before you arrive and during your first few days on campus. You can read about the process on our Enrolment pages.

Fees and funding

The total cost of this course is £1800 including VAT.

Contact information

Course Enquiries - UK

Tel: 020 7815 7815

Due to COVID-19, call waiting times may be longer than usual. Click here to start a live chat with us (Mon-Fri, 9am-5pm)

Get in touch
  • Business and Enterprise