Please note, this course will be delivered virtually. New delivery dates for 2021/2022 have been added.

A skilled coach or mentor is an invaluable asset to any organisation. As well as increasing confidence and motivation, ILM’s coaching and mentoring qualifications improve management performance, conflict resolution and communication and interpersonal skills.

This course will cover a combination of theory, practice and evaluation, linked to the online materials, with a significant element of coaching practice. This will involve participants working in threes, playing the roles of coach, coachee and observer. Topics will draw from progress in the online learning and will cover:

LSBU Business School is based at 103 Borough Rd, London SE1 0AA.

LSBU Croydon

This course is also available at our Croydon Campus. Our new home in Electric House sets us up to deliver on our ambitions, with modern technology allowing us to deliver through the fast moving and changing world of education. Find out more.

LSBU Croydon is based at Electric House 3 Wellesley Rd, Croydon CR0 2NW.

Principles and practices of coaching and mentoring

  • What is coaching? What is mentoring?
  • Coaching and mentoring competencies
  • What kind of coaching or mentoring programme?
  • The coaching or mentoring conversation
  • Overcoming barriers
  • How does organisational context affect coaching or mentoring?
  • Measuring the impact of coaching or mentoring
  • Making the business case

The framework for coaching and mentoring

  • The coaching or mentoring plan
  • The coaching contract
  • A safe and confidential environment
  • Goals and expectations
  • Managing resources
  • Learning and development resources
  • Record keeping
  • Supervision

The coaching or mentoring contract in practice

  • Programme design
  • Putting the contract in place
  • Commitment to record keeping and review

Effective and ethical management coaching and mentoring

  • Trust
  • Ethics
  • Diversity matters
  • Learning styles and preferences
  • Communication theory
  • Listening
  • Questioning
  • Language and perspectives
  • Non-verbal communication
  • Giving and receiving feedback

Reflective practice

  • Coaching and mentoring practice
  • Learning from feedback
  • Reflective practice


  • Strengths and weaknesses
  • The coaching and mentoring spectrum
  • Emotional intelligence
  • Personal preferences
  • Support networks

The contribution of management coaching and mentoring

  • Meeting client learning and development needs
  • Evaluating effectiveness

Reviewing the coaching or mentoring relationship

  • Working with management clients
  • Professional networks and peer mentoring
  • Working with management clients – your development journey


London South Bank University student union is located at 103 Borough Rd, London SE1 0AA.

If you are visiting our Southwark Campus, you may wish to use our downloadable campus map (PNG File 466 KB). For information on accessibility, see our DisabledGo access guides. See our location page for more details.

Register your interest

Entry Level Requirements

The course is for:

  • Managers with significant responsibility for effective coaching and mentoring as part of their daily role within an organisational context
  • Aspiration or early career freelance coaches or mentors
  • Individuals aspiring to take up coaching or mentoring as part of their role

This programme is aimed at anyone who undertakes coaching and/or mentoring in their workplace or who wishes to develop coaching and or mentoring within their organisation.

The Level 5 qualification is ideal for managers with significant responsibility for coaching and mentoring as part of their day-to-day role working with employees and colleagues. It is also designed to develop learners planning to move into a development role or start a career as a freelance coach or mentor offering coaching and mentoring to people within work settings. This is aimed at those who are offering or wish to offer coaching/mentoring at an operational level within organisations or as an external coach or mentor.

There are no formal entry requirements but we recommend that normally you have successfully completed an undergraduate or post graduate qualification in Business, Management, Human Resource Management, Psychology or a related subject area, or an equivalent qualification.

Exceptional learners, who have no formal qualification in management or leadership, but who have several years' experience and have completed some formal training in the role, may also participate.

Advanced entry

If you have already completed some studies at another university, we may be able to consider you for advanced entry. Please see our advanced entry page for more information.

The total cost of this course is £1900 including VAT.

Please get in touch with our team member – Dan Janowski –  who will direct you to our payment link.

Prepare to start

Applicant events

After you’ve received your offer we’ll send you emails about events we run to help you prepare for your course.


Before you start your course we’ll send you information on what you’ll need to do before you arrive and during your first few days on campus. You can read about the process on our Enrolment pages.

There are four assessments and a portfolio of practice associated with the work undertaken by participants with coachees and / or mentees. ILM have specified these. They relate to practical outputs that can be used in a workplace situation.

The four assessments are:

  • Development of content for a coaching or mentoring guidance manual
  • A proposal for delivery of a coaching or mentoring programme
  • Development or material for a Procedures Manual for delivery of a coaching or mentoring programme
  • A personal evaluation and development of a PDP


Employability Service

At LSBU, we want to set you up for a successful career. During your studies – and for two years after you graduate – you’ll have access to our Employability Service, which includes:

  • Free employability workshop and events for student all year round, more details can be found on our event section.
  • Online board where you can see a wide range of placements: part-time, full-time or voluntary. You can also drop in to see our Job Shop advisers, who are always available to help you take the next step in your search.
  • LSBU Careers Hub offering group workshops on CVs, interview techniques and support, guidance on future careers, as well as loads of career resources, connecting you with employers, exciting events, 1-1 support and relevant workshops.

Our Student Enterprise team can also help you start your own business and develop valuable entrepreneurial skills.

Our latest research has found that coaching and mentoring can positively impact the workplace in a variety of ways:

  • Stronger teams
  • Support for talented employees
  • Improved ability to align to the organisation’s culture and ethos with employees’
  • A more inclusive culture
  • Improved employee satisfaction scores
  • Improved staff retention


Business graduates association member

LSBU Business School is an esteemed member institution of the Business Graduates Association (BGA), an international membership and quality assurance body of world-leading and high-potential Business Schools who share a commitment for responsible management practices and lifelong learning, and are looking to provide positive impact on their students, communities, and the economy as a whole. BGA is the sister brand to the Association of MBAs (AMBA), the world's impartial authority on postgraduate management education.

As a BGA member institution, students of LSBU Business School are able to access BGA's individual membership, which offers a range of tools and resources designed to support the professional and personal development of business students and graduates, free of charge. This includes CV building services, a job search function, skill assessments, thought-leadership, partner discounts and much more.

Teaching and Assessment





Induction workshop

3 hours, delivered online


Submit Leadership and Management Review submission

Submission via Moodle


Workshop 1

3 hours, delivered online


Workshop 2

3 hours, delivered online


Group supervision 1

2 hours, delivered online


Assignment 1 submission

Submitted online via Moodle


Workshop 3

3 hours, delivered online

w/c 09/01/23

Individual supervision tutorial 1

1 hour, delivered online


Workshop 4

3 hours, delivered online


Group supervision 2

2 hours, delivered online


Assignment 2 submission

Submitted online via Moodle


Workshop 5

3 hours, delivered online

w/c 20/03/23

Individual supervision tutorial 2

1 hour, delivered online


Workshop 6

3 hours, delivered online


Group supervision 2

2 hours, delivered online


Assignment 3 submission

Submitted online via Moodle

Contact information

Course Enquiries - UK

Tel: 0207 815 7500

Chat with a course student