BA (Hons) Business Management with Hospitality 2022/23

Southwark Campus

Mode: Full-time

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The Business Management degree with Hospitality is aligned closely to the service sector and experience economy. The sector is one of the largest and fastest growing sectors of the global economy, representing a significant proportion of gross domestic product in most western nations. Alongside this growth in economic impact, the sector has seen increasing professionalisation of those employed within it. The course will equip students with the knowledge and skills to assist in the development of a rewarding career in a dynamic and growing hospitality industry.

This degree is multidisciplinary in its make-up, encompassing a range of theory and practice from the service sector and from business and management. These practices influence the variety and nature of the learning opportunities and experiences this programme offers. Themes include the study of the theory and practice of operational and strategic hospitality management of resources. The use of sustainability in design and operations, with methods of enquiry and critical analysis of business and management practices. The role of technology, and the increasingly digital and mobile nature of society, is also significant. The growth in technology trends such as virtual reality, recognition technology, mobile check-in, artificial intelligence and augmented reality are changing the shape of hospitality offerings. The increased need for cybersecurity and the use of big data to provide more personalised experiences and identify trends and forecast revenue has led to a more data driven approach to developing hospitality businesses.

Are you ready for a career in business?

This programme has been designed with your future in mind; developed with input from businesses, our courses ensure you gain the expertise you need to succeed in the modern world. By studying with us you will develop knowledge and skills across key business disciplines, focusing on the study of organisations, management, and the changing environment in which they operate.

On your journey with us you will interact with our strong network of professional bodies, industry specialists and alumni; have the opportunity for fully supported entrepreneurial activity; enjoy an innovative blended learning approach to support your needs and develop your key digital, analytical and coaching skills along the way.

Studying at LSBU Business School is a fabulous experience, whether you chose to be with us in Southwark or at our new campus in Croydon, you will have the chance to learn and live in the heart of one of the most diverse, innovative, creative, and exciting cities in the world.  This three-year course features a number of site visits and the opportunity for a placement, so you’ll gain all the skills you need to thrive in this exciting sector.

Studying in the heart of one of the world’s most visited cities, you’ll find your learning extends far beyond the lecture theatres and seminar rooms of LSBU. You’ll be out there, seeing the industry up close for yourself, thanks to visits to a range of hospitality operations, destinations and trade fairs – it’s all on our doorstep.

We offer the opportunity for all undergraduate Home/EU students to undertake a work placement, internship or work experience while studying a full-time course starting in September 2021.

Why Business Management with Hospitality at LSBU?

No.2 in London for satisfaction with courses across Business, Management & Marketing (Guardian University League Tables 2019).

Professional accreditation - The School has Centre of Excellence status with the IOEE, in recognition of our entrepreneurial culture and leading-edge practice.
Outstanding facilities and access to the software widely used in industry: Bloomberg, SAGE, FAME, Nvivo and SPSS.
The opportunity to complete your third year in a paid professional work placement.
You could study in Europe during the second semester of the second year, with semester abroad opportunities in the USA or Australia too.
1st overall for career prospects among Modern London universities (Guardian University League Tables 2020).


Key course information - ordered by mode
Mode Duration Start date Location
3 years
Start Date
Southwark Campus


You’ll study a wide range of topics to make sure you’re ready for the industry from the moment you graduate. These include changes in the political, social, environmental and technological environments that affect hospitality, logistics and operational processes, managing a business, and the interaction between suppliers, clients, resources and other stakeholders in the global economy.

Year 1

  • Finance and the EconomyThis module offers an excursion into the digital economy and novel types of industries and businesses arising within. It introduces students to the key drivers, which are currently transforming various industries, such as artificial intelligence and automation of the production process. The module will include examples of the United Nations Sustainable Development Goals on Industry Innovation & Infrastructure. The module aims to equip students with an understanding of the changing digital environment and trends in digitalisation, which define current economic developments. It aims to develop understanding of how the gig economy operates and how business uses digitalisation for increased innovation and competitiveness. It further aims to raise awareness of the regulatory challenges these recent trends impose.
  • Principles of MarketingAims to provide you with an introduction to the nature and scope of marketing. It provides you with an understanding of the fundamentals within the marketing discipline and to be introduced to the understanding of marketing as a management tool. You will also be introduced to the role of marketing within the general marketplace and society.
  • LSBU Discovery ProjectIn this module you will be utilising business project frameworks, problem solving skills and ideas generation techniques that will support you through the key stages required to complete a business small business project from concept to delivery. Throughout the stages of their project, and by incorporating a facilitated coaching process, you will be supported to develop key skills vital to successful leadership and management.
  • Data for Decision MakingThe module examines a range of ways of handling, analysing and presenting quantitative information.  The underlying theme is to look at data in a variety of forms, to determine the ‘story’ that this data is telling, and to use that ‘story’ to justify decisions.
  • Management and OrganisationsThis module introduces you to the basic concepts of management in organisations. It provides you with an appreciation of the complexities of organisations that affect employee behaviour within them. It introduces human resource management strategies to manage people in organisations. The module incorporates key management, organisational behaviour and people management theories and practices.
  • Principles of StrategyThis module aims to equip you with the knowledge of skills of basic strategic analysis. You will be exposed to the use of simple strategic tools to evaluate the business and its wider environment. They will also be able to identify creative strategic solutions to simple organisational issues. The module further aims to develop your ability to make decisions between different strategic alternatives.

Year 2

  • The Business Professional
    This module provides comprehensive insights into graduate employability and career development for Business Management students. It teaches students essential techniques of self-awareness building, career exploration, job search, succeeding in recruitment and selection processes and teamwork, enabling them to secure employment and thrive in the world of work. In addition, the module covers specific skills of particular relevance to Business graduates, such as digital, research and communication skills that are valued and highly sought after by relevant employers.
  • Hospitality Operations
    This module introduces the student to managerial decisions relevant to accommodation and food related services, ensuring satisfaction of customer’s needs and operational facilities.  This module will also help students to develop their analytical skills when faced with performance management of the hospitality industry. Emphasis will be placed on extending the process of operational management to include operational strategy, with key aspects focusing on the implementation and development of management in a variety of hospitality models, the analytical and conceptual tools available to improve and increase revenues, performance and productivity. The expansion of the hospitality and service sector businesses will also be examined in a variety of settings using contemporary evidence to underpin the findings.
  • Effective Business Negotiations
    Negotiation is a core business skill integral to some degree in the vast majority of commercial and even non-commercial business activities. Successful negotiation is a process that involves a number of essential soft skills including effective questioning, effective listening, critical thinking and empathy. In addition, planning, situational analysis and the ability to recognise and evaluate the shared, differing and conflicting interests of the parties involved is key.
  • Responsible Business
    The corporate responsibility agenda of the 90s was about ticking boxes. Now, companies are more progressive with a shift in focus towards social value, and understanding that responsibility is a commercial imperative, embedded in strategy to provide a competitive advantage.  This module outlines some of the resources and strategies adapted from management and leadership across industries. With a focus on sustainable development the module introduces you to sustainability narratives and challenges stemming from the scarcity of resources, and the inherent concerns from the complexity of the leadership issues involved towards an adaptive and assimilated sustainability planning.
  • Digital Transformation
    This module introduces you to the basic theory, concepts, and techniques of digital business transformation. It focuses on developing the thought processes and practical skills needed to identify, analyse, evaluate and apply digital technologies in order to address real-world business problems.
  • Hospitality Design
    Food and beverage operations are becoming an increasingly significant sector of the hospitality industry. Consumers are becoming more adventurous and more demanding in their choice of food and beverage outlets and organisations operate in an increasingly competitive environment. It is more important than ever for organisations to adopt professional management approaches in order to succeed. This module aims to develop students’ understanding of the principles and application of retailing in the context of food and beverage outlets. It also enables students to examine and apply theories of retailing to the planning and management of a hospitality business.

Year 3

Optional placement year

Year 4

  • International Hospitality OperationsThis module’s rationale is based on the notion that the hospitality industry is increasingly a global enterprise but that differences in the approach to business vary from one region to another. These differences become more marked from one country to another.  Students study the trends in and varying approaches to legislation, ownership, management and operations in the international industry which, for the purposes of this study, is divided into six principal regions: Western Europe, Eastern Europe, North America, Latin/South America, Far East/Pacific Rim and the Middle East/Africa.
  • Leadership, Strategy and ChangeThis module examines the scope and nature of leadership, strategic management and change and approaches to establishing organisational objectives. It demonstrates the link between strategy, resources, markets, innovation, technology and finances available. The impact of the size and structure of organisations as well as external factors impacting strategy including globalization and sustainability are also considered.
  • Comparative International Management
    In an ever broadening set of interdependent relationships among countries, the need to recognise the opportunities and restrictions presented by different world markets has gained significance. This module is designed to give you the analytical skills to assess the socio-economic differences between countries, and to identify how these differences impact business and management behaviour across countries through comparative studies. It is based on the rationale that students understanding as managers will be expected to analyse and compare market and business environments in different countries to attain business success.  The module develops your understanding of business practice in different regions and to apply analytical management tools and qualitative research methodologies to critically evaluate and gain an understanding of comparative international management practices.
  • International Service Quality
    The international hospitality industry is a customer focussed; people orientated business. As such, the customer is the foundation of the service delivery system. Decision makers, in managing hospitality service delivery systems, are thus facing a managerial dilemma. On one hand, they want to satisfy the customer demands in the form of improved quality service that ensures a customer orientation. Yet, they are under increasing pressure to ensure operation efficiency. This module is designed to enhance the students’ knowledge and understanding of service quality, customer satisfaction and the measurement of these within the hospitality industry. It would also provide students with various current industry practices that can be examined and compared to theoretical frameworks in delivering service quality. It will further examine quality in service delivery, service diversity and service systems. Pitfalls in the management of a service system will be investigated.
  • Research Project
    This final year module allows you to consolidate their learning over the whole of their degree by undertaking an independent small-scale research project, with a business or management focus.
  • Applied Project
    This final year module allows students returning from their undergraduate placement year to consolidate their learning on their degree and industrial experience by undertaking an applied project.


Some of our graduates join the graduate training schemes offered by the big travel, airline, hotel and restaurant firms. Some have exploited the opportunities offered by digital technology and started their own businesses in areas such as tour operations, logistics and events management.

Recent graduates from this course have gone onto roles such as Trainee Business Travel Consultant, HR Manager, Sales Manager, Meetings Venue Manager and Reception Managers.

When you graduate from this course, you'll be able to apply for further study at postgraduate level, including our full-time or part-time MSc International Tourism and Hospitality Management.

Many of our Business graduates become their own boss, running their own business. Others go onto have amazing careers in areas such as:

  • Accounting
  • Banking
  • Consultancy
  • Events Management
  • Finance
  • Human Resource Management
  • Logistics
  • Marketing
  • Management
  • Public Relations
  • Retail
  • Taxation
  • Tourism & Hospitality

Previous graduates from this degree have gone on to successful careers in world-renowned organisations, including the BBC, Serco, Google, PwC, IoD, HSBC and the NHS.

Employability Service

We are University of the Year for Graduate Employment for the second year in a row - The Times and Sunday Times Good University Guide 2018, 2019.

At LSBU, we want to set you up for a successful career. During your studies – and for two years after you graduate – you’ll have access to our Employability Service, which includes:

  • An online board where you can see a wide range of placements: part-time, full-time or voluntary. You can also drop in to see our Job Shop advisers, who are always available to help you take the next step in your search.
  • Our Careers Gym offering group workshops on CVs, interview techniques and finding work experience, as well as regular presentations from employers across a range of sectors.

Our Student Enterprise team can also help you start your own business and develop valuable entrepreneurial skills.

We have close links with some of the biggest names in the sector, and you’ll work on projects and case studies that will bring you into contact with them. Our industry speakers come from organisations including:

  • Merlin Entertainments (which owns Madame Tussauds and the London Eye)
  • VisitEngland
  • Southwark Council
  • The Association of British Travel Agents
  • The European Tourism Association.

We also maintain close links with our graduates, many of whom are now in managerial positions across the industry.

We are also the official Higher Education partner of The Organisation for Tourism and Hospitality Management and a major London partner of the Confederation of Tourism and Hospitality. Students with qualifications from these bodies may qualify for accelerated entry onto this degree.

IoEE Centre of Excellence logo
Centre of Excellence status is the IoEE’s (Institute of Enterprise and Entrepreneurs) flagship organisational accreditation for organisations that promote and deliver enterprise skills development – and is in recognition of the School’s entrepreneurial culture and leading-edge practice.


Business graduates association member

LSBU Business School is an esteemed member institution of the Business Graduates Association (BGA), an international membership and quality assurance body of world-leading and high-potential Business Schools who share a commitment for responsible management practices and lifelong learning, and are looking to provide positive impact on their students, communities, and the economy as a whole. BGA is the sister brand to the Association of MBAs (AMBA), the world's impartial authority on postgraduate management education.

As a BGA member institution, students of LSBU Business School are able to access BGA's individual membership, which offers a range of tools and resources designed to support the professional and personal development of business students and graduates, free of charge. This includes CV building services, a job search function, skill assessments, thought-leadership, partner discounts and much more.


One of the most exciting parts of this course is the opportunity to undertake a one year work-placement in your third year. The course team work closely with both our Placement Officers in the Student Centre and Enterprise Centre to ensure you are placed in suitable working environments. You'll be given guidance and assistance with respect to finding a placement, CV preparation and the application process. Most placements are within the London area. Or, if you have an idea for a new business you’d like to work on, you can spend your third year developing this in our Enterprise Centre.

Teaching and learning

Your learning materials are available on the Virtual Learning Environment so you can access them any time. Seminars make use of group-work and discussions, workshops and computer lab work.

Read more about our student services.

Percentage of time spent in different learning activities
  Lectures and seminars Self-directed studyWork-based placements
Year 1 18% 68% 14%
Year 2 18% 68%14%
Year 314%86%0%

Extracurricular activities

Business students benefit from a number of facilities and software available within LSBU Business School, but are also host to a whole number of extracurricular activities that help prepare students for the world of work.

Below is a list of extracurricular activities which students can get involved in, utilising the facilities which we have available, to make the learning process at LSBU much more practical and hands-on.

  • Institute of Directors (IoD) – our close relationship with the IoD results in regular networking events with senior IoD members, entry into the Young Director of the Year award, membership with the IoD, and access to all of their great resources.
  • Business Solutions Centre - put skills in to practice as a student advisor in the Business Solutions Centre, whilst making a positive impact in the business community.
  • LinkedIn Learning - benefit from access to a wide array of courses and materials related to professional and personal development.
  • Live Projects – students benefit from live projects with real businesses who present problems and students have to suggest solutions. In 2017, they worked with London Met, and this year they worked on a English heritage clothing company, just to name two.
  • Hackathons – an event, which brings students together to solve a business problem over a short period, you will need to think fast and work as a team to come up with an innovative solution!
  • ILX courses – We provide a number of accredited courses, which prepare students for project management, a crucial skill respected within the business sector.
  • Learn a language – students will have the opportunity to learn another language, an invaluable skill in a global city. Another language is just another skill we can support you with, supporting you for future career success.

Personal Tutoring

As an undergraduate student in LSBU Business School, your personal development and wellbeing is very important to us, so we have developed a personal tutoring system that is tailored to your individual and group needs.

Firstly, you will be allocated a personal tutor who will be available to you on a 1:1 basis as well as facilitating group personal tutoring sessions which will be designed to enhance your academic and personal development within your degree programme.

In addition to an allocated personal tutor, there will also be a personal tutor available ‘on call’ in a designated room, called ‘Talk’, for confidential 1:1 pastoral care meetings every day of the academic semester from 9am to 8pm. This personal tutor can be seen by appointment or within a few minutes in order to assist you with any concerns that you may have.

Our personal tutoring motto is that we want you to "Achieve, Succeed & Excel".


Entry requirements

  • A Level BCC or:
  • BTEC National Diploma DMM or:
  • Access to HE qualifications with 9 Distinctions and 36 Merits or:
  • Equivalent Level 3 qualifications worth 112 UCAS points
  • Applicants must hold 5 GCSEs A-C including Maths and English, or equivalent (reformed GCSEs grade 4 or above).
  • We welcome equivalent qualifications from around the world. English language qualifications for international students: IELTS score of 6.0 or Cambridge Proficiency or Advanced Grade C.

Advanced entry

If you have already completed some studies at another university, we may be able to consider you for advanced entry. Please see our advanced entry page for more information.

How to apply

International students

International (non Home/EU) applicants should follow our international how to apply guide.

Home/EU applicants

Mode Duration Start date Application code Application method
3 years
Start date
Application code
Application method


Once we have made you an offer, you can apply for accommodation. You can rent from LSBU and you’ll deal directly with the university, not third party providers. That means we can guarantee you options to suit all budgets, with clear tenancy agreements and all-inclusive rents that include insurance for your personal belongings, internet access in each bedroom and on-site laundry facilities.

Or, if you’d rather rent privately, we can give you a list of landlords – just ask our Accommodation Service.

Read more about applying for accommodation at LSBU.


You don't need to wait for a confirmed place on a course to start applying for student finance. Read how to pay your fees as an undergraduate student.

Home/EU postgraduate students and research students should apply through our dedicated application system.

Full details of how to do this are supplied on our How to apply section for postgraduate students and our How to apply section for research students.

International applicants should use our international application system. Full details can be found on our How to apply section for international students.

See our admissions policy (PDF File 1,043 KB) and complaints policy (PDF File 127 KB).

Considering your application

Your application will be circulated to a number of potential supervisors who will look at your academic qualifications, experience and the research proposal to decide whether your research interest is something that could be supervised at LSBU.

There will also be an interview either by telephone or at the University. If you are successful you will be offered a place on a course and informed of the next enrolment date. The whole process normally takes between six to eight weeks, from receipt of your application to a decision being made about your application at the School.

Prepare to start

Applicant events

After you’ve received your offer we’ll send you emails about events we run to help you prepare for your course.

Welcome Week

Before you start your course we’ll send you information on what you’ll need to do before you arrive and during your first few days on campus. You can read about the process on our Welcome Week pages.

Prepare to start

We help our students prepare for university even before the semester starts. To find out when you should apply for your LSBU accommodation or student finance read the How to apply tab for this course.


Before you start your course we’ll send you information on what you’ll need to do before you arrive and during your first few days on campus. You can read about the process on our Enrolment pages.

Fees and funding

For more information, including how and when to pay, see our fees and funding section for undergraduate students.

Please check your fee status and whether you are considered a Home, EU or International student for fee-paying purposes and for our regulatory returns, by reading the UKCISA regulations.

See our Tuition Fees Regulations (PDF File 201 KB) and Refund Policy (PDF File 775 KB).

Possible fee changes

The University reserves the right to increase its fees in line with changes to legislation, regulation and any government guidance or decisions.

The fees for international students are reviewed annually and the University reserves the right to increase the tuition fees in line with the RPIX measure of inflation up to 4 per cent.


We offer several types of fee reduction through our scholarships and bursaries. Find the full list and other useful information on our scholarships page.

The individual fee for this course is shown above. For more information, including how and when to pay, see our fees and funding section for postgraduate students.

See our Tuition Fees Regulations (PDF File 201 KB) and Refund Policy (PDF File 775 KB).

We have a range of PhD Scholarships available in partnership with businesses and organisations; read notices of PhD studentships.

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