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FAQs

We want enrolment to be as simple and as stress-free as possible.

We know that that you may have questions, so we've answered some of the most common below. Questions and answers are organised in sections:

If you're unable to find the answer you need, please email the Enrolment Team.

Before enrolment

What do I do if my contact details have changed?

How do I meet any offer conditions?

When will I receive the email with my enrolment login details?

How do I apply for accommodation?

Enrolling online

How do I access online enrolment?

I've forgotten my password - what do I do?

I've forgotten my password and security question - what do I do?

How long does it take to complete online enrolment?

Why can’t I select some of the tasks?

The system keeps freezing - what should I do?

Who do I contact if I’m having problems with the online system?

Your details

I can’t see my course or the course shown is wrong - what should I do?

I’m not sure which disability category to select

Do I put my LSBU course into the highest qualification on entry?

I haven’t been given a fee quote - what should I do?

Why are you asking me for information about my family’s nationality?

Is all the information I’m giving you safe?

What sort of photo should I upload for my student ID?

Face to face enrolment

When registering your place online, we may ask you to attend a face-to-face enrolment session on campus.

What date do I need to arrive at LSBU?

What is the difference between enrolment and induction?

If I attend induction do I need to attend enrolment?

How long does face to face enrolment take?

What documents do I need to bring to my enrolment appointment?

I’m not sure I've got everything I need for my enrolment appointment, what should I do?

I am having trouble getting my original documents together, what should I do?

I was on a course at LSBU previously, do I need to enrol again?

Can someone else attend enrolment for me?

I've missed my enrolment appointment, what happens now?

Other Questions

I’m no longer coming to LSBU this year, what do I need to do now?

I’m trying to activate my student IT account and can't find my student number - what should I do?

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  • FAQs