We want enrolment to be as simple and as stress-free as possible.
We know that that you may have questions, so we've answered some of the most common below. Questions and answers are organised in sections:
How do I access online enrolment?
Assuming you have accepted an unconditional offer to study at LSBU, you will be sent an email with the web address and your login username and password.
The first time you login, you will be prompted to change your password and create a security question.
I've forgotten my password - what do I do?
I've forgotten my password and security question - what do I do?
How long does it take to complete online enrolment?
Why can’t I select some of the tasks?
The system keeps freezing - what should I do?
The online system works with most internet browsers, including Internet Explorer, Google Chrome, Firefox and Safari.
An issue can occasionally occur if there has been an update to Internet Explorer.
If you are using Internet Explorer and having problems, try using it in 'Compatibility Mode', which is accessible via the main menu bar. This should resolve the problem. Alternatively, please try accessing the system via another browser.
Who do I contact if I’m having problems with the online system?
I can’t see my course or the course shown is wrong - what should I do?
I’m not sure which disability category to select
Do I put my LSBU course into the highest qualification on entry?
I haven’t been given a fee quote - what should I do?
Why are you asking me for information about my family’s nationality?
Is all the information I’m giving you safe?
What sort of photo should I upload for my student ID?
Your student ID is your official University identification document and will remain with you throughout your time at LSBU.
We need a simple, front-facing head shot with nothing in the background. Before uploading your .JPEG image, check out the Passport Office’s picture advice page for examples of what we’re after.
When registering your place online, we may ask you to attend a face-to-face enrolment session on campus.
What date do I need to arrive at LSBU?
Once you have completed online enrolment, you may be allocated a time and date to come in and complete face to face enrolment. We will not be able to see you outside of the appointed date/time.
The time and date is, as closely as possible, matched with your School induction programme so that you can attend both events.
If however you are not able to make your scheduled appointment, please contact firstname.lastname@example.org as soon as possible, letting us know why you can’t attend so that we can try and book a new appointment for you.
What is the difference between enrolment and induction?
Enrolment is the formal process through which you officially become an LSBU student. This is where we confirm your right to study in the UK, your qualifications and identification. Enrolment is also where your fee arrangements are taken and where any student loans will be released.
Induction is a process designed to welcome you to the University and onto your course, making sure you have all the tools to succeed in your studies.
It is important that you attend both enrolment and induction events.
If I attend induction do I need to attend enrolment?
How long does face to face enrolment take?
What documents do I need to bring to my enrolment appointment?
I’m not sure I've got everything I need for my enrolment appointment, what should I do?
You should still come to your appointment and bring whatever you have.
If there are items missing, don’t worry, we may be able to enrol you with outstanding requirements, meaning you can still attend lectures and make use of most of the University’s facilities.
You will have to show us your missing documents at a later date, at which point we can update your record and fully enrol you.
I am having trouble getting my original documents together, what should I do?
We require all documents (qualifications and ID) to be originals. However, in exceptional circumstances, we can accept certified replacements. If you have lost your original qualification certificates you may be able to order new ones.
I was on a course at LSBU previously, do I need to enrol again?
In order to comply with university regulations, all students are required to enrol. Even if you have been a student before, you will still need to complete enrolment before being able to access LSBU buildings, teaching or the relevant parts of MyLSBU and the VLE for your new course.
Can someone else attend enrolment for me?
I've missed my enrolment appointment, what happens now?