Receiving orders and getting paid

There are a number of things to remember around orders and getting paid to minimise payment delays against your invoices.

We've gathered together the points you need to remember to minimise delays.


  • The majority of our purchases are covered by a Purchase Order number
  • You should never accept a request for goods, works or services without a valid LSBU Purchase Order number. You will receive this by email or by fax for suppliers if an email is not available
  • You should only invoice us when you have received our Purchase Order number and have supplied the goods and/or services
  • Our Purchase Orders will clearly state the goods or services required, quantity and price. The delivery and invoice addresses will be different but clearly marked
  • Our Purchase Orders will quote your unique Vendor number. If you need to contact us you should quote this number
  • Purchase Orders will be issued to your organisation via email. Please ensure that the email address provided on the 'New Supplier Details' form is suitable for the receipt of Purchase Orders
  • If you have any query regarding an order, please contact the LSBU contact name given towards the top of your Purchase Order. If this section has been left blank on your order, please contact Procurement on 020 7815 6367
  • Our standard Terms and Conditions apply unless alternative contract arrangements are agreed and formally authorised. They govern all purchases of goods, works and services with LSBU and your relationship as a supplier to us. Download our Procurement Terms and Conditions (PDF File 226 KB) and read them carefully as they affect your rights and liabilities under the law. Supply of goods, works or services under a valid LSBU Purchase Order constitutes your acceptance to these Conditions

Help us to pay your invoice on time

  • Your invoices should quote a valid seven digit Purchase Order number, your full business name and address and full details of what has been supplied. LSBU do not pay any invoice received without a relevant Purchase Order reference number, or if the Purchase Order number is illegible
  • If you have supplied the University with goods or services and did not receive a Purchase Order to confirm our order, please liaise with your LSBU contact to raise a Purchase Order before you raise your invoice to us
  • Send your invoice as soon as possible after the dispatch of the goods or services you have provided
  • The invoice must be sent to:

Accounts Payable
Finance Department
London South Bank University
103 Borough Road
London SE1 0AA

  • Ensure descriptions, prices and quantities match the Purchase Order. Your invoice will be returned if you quote an old number relating to a previous order
  • Submit valid VAT invoices (unless you are not registered for VAT)
  • All our invoices are paid using BACS
  • If you have a query relating to your payment email
  • Our payment terms are 30 days unless otherwise stated