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Prof. Lizzie Jackson

Director of Research

  • Email:
  • Telephone:
    020 7815 5471
  • School/Division:
    Arts and Creative Industries / Creative Technologies

Professor Lizzie Jackson is Director of Research of the School of Arts and Creative Industries. She is also an Advisor to the UK Intellectual Property Office and has advised the Council of Europe on the governance of public service media and digital citizenship. From 2009-2012 she worked in a small team to co-draft am EU Recommendation and Declaration on the Governance of public service media that was ratified in March, 2012. Lizzie was also a member of the Home Office Task Force on Internet Safety (2003-7). Before becoming an academic Lizzie worked for BBC Radio (1983-1996). As Managing Director of Soundbite Productions Limited (1991-1996) 80% of her radio documentaries were critics choice of the day. Returning to the BBC in 1997 Lizzie was one of the 20-strong launch team for (1997). As Editor BBC Online Communities she developed the BBC’s first social media (message boards and chat rooms) and managed 30 online communities staff across the Corporation. Lizzie also developed and managed the live chat team who ran the BBC’s first outside broadcast live stream (1999). She was named ‘One of the 100 innovators of the UK Internet Decade’ by NOP World in 2004 for her work encouraging the development of Online Communities in the UK, and Internet Safety.

Lizzie has taught undergraduate and postgraduate students digital media and communications, and also research methods and dissertation writing, for the last ten years. She was Head of Learning Innovation at Ravensbourne before becoming Head of the Broadcast department there and later Head of Research (2009-2015). She is a Senior Fellow of the Higher Education Academy and has published papers on pedagogy in relation to online learning and virtual worlds. At the BBC Lizzie was a BBC Radio Trainer teaching editing, interviewing, and presentation skills to the BBC Correspondents, producers, and presenters.

Lizzie’s doctoral research (University of Westminster, 2009) examined how the BBC’s relationship with audiences changes with the addition of interactivity. The Production and Audience study organised experimental production workshops with sixteen BBC producers to test sender/receiver models.  Her post-doctoral funded research (AHRC, EPSRC, & The Paul Hamlyn Foundation) has looked at virtual worlds for children, conversational user-interfaces (chat bots), and the organisational culture of media clusters.

Lizzie’s current funded three-year study (2015-2018) deconstructs the organisational culture of high technology clusters in ten cities in North America and Europe ( The findings from the study will be disseminated via the European Broadcast Union and other professional bodies to leaders and producers of public service media (PSM) internationally. The aim is to assist PSM to successfully adapt to a multi-way, multi-platform media landscape. Furthermore, the research aims to support the development of a continuous adaptive approach to business innovation and research and development in PSM.

View my publications at
  • Fellow of the Royal Society of Arts and Manufacturing.
  • Associate Fellow of the British Academy of Film and Television Arts.
  • Member of the London and international organising committee of the Electronic Visual Arts Conferences (EVA).

Advisory Capacities

Advisor to the UK Intellectual Property Office (2014-date).
Advisor to the Council of Europe on digital citizenship (2013-14).
Advisor to the Council of Europe on the governance of public service media (2009-2013). Declaration and Recommendation on the Governance of Public Service Media in Europe for the Council of Europe. Ratified March, 2012. Member of the Home Office Task Force on Internet Safety advising on strategy (2003-2007).

Industry Awards

Named ‘One of the 100 innovators of the UK Internet Decade’ by NOP World and, for the development of the social media industry in the UK (2004). Guardian Unlimited ‘Race in the Media Award’ nomination (2002). Internet Service Provider’s Association Award, nomination (2004) for and