Chief Customer Officer
Telephone:020 7815 6014
Nicole Louis is Chief Customer Officer (CCO) and a member of the University’s Executive group.
Within her role as CCO, Nicole has executive oversight within the University and the wider group for both the product and service offering and the key interfaces where students engage as customers, rather than as learners.
Leading on activities relating to marketing, recruitment, admissions, product, brand, customer service, employability, alumni engagement and fundraising, her role – and that of her wider team – is to support the LSBU group to:
- Build corporate reputation.
- Widen participation amongst key under-represented groups.
- Increase enrolments.
- Enhance student satisfaction and advocacy through service excellence.
- Strengthen engagement and contribution from our extensive network of alumni to support the advancement of the University and our learners.
Nicole is currently serving as interim CEO of South Bank Academies Trust, overseeing the education and commercial operations of the schools within the LSBU group.
Nicole joined LSBU in 2017, building on her professional knowledge and passion for education gained whilst working in the UK and international private education sector as a senior executive for a leading international schools group. Prior to her career in education, Nicole built her marketing career working for a number of leading consumer brands across multiple sectors, including large scale consumer services, telecoms, lottery and fine art – working in both UK-based and international roles.
Nicole continues to actively participate in the internal private schools sector by serving as a Trustee on the board of a UK based internal private schools group.