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We’re open round the clock for the first 36 hours of Clearing!

LSBU set to be the first university to offer a 24-hour, round the clock service, as we open our Clearing Advice Centre phone lines on A-level results day
17 August 2016

Braced for its busiest day of the year, staff at London South Bank University’s Clearing Advice Centre will have all hands on deck to man the phones for a 36-hour marathon - from 7am on A-level results day, Thursday 18 August, through to 7pm on Friday 19 August.

LSBU knows that it’s not always possible for students to pick up the phone during standard opening times. That’s why trained Clearing experts will be available all through the night on the phone during the first 36 hours on A-level results day, offering advice, guidance and a chance for students to talk through their course options. This is especially beneficial to those who are working or have other commitments during the day.

LSBU recognises that applying through Clearing can be a frantic and stressful time for students. That’s why the university is also holding an ‘open door’ policy where students are welcome to walk in to the university to meet with Clearing staff and lecturers directly. There is also an option for students to arrange face to face drop-in sessions online.

Last year the centre, which will be staffed by 120 phone operators and academics from each of the University’s seven Schools, received over 4,000 calls on the first day of Clearing and filled 881 places by the end of the Clearing period.

Sarah Gordon, LSBU’s Head of Recruitment and Admissions, commented: "A-level results day can be a tumultuous time, especially for students who don’t receive the grades they expected. Being able to access advice from experts, especially on the first day of the Clearing period, can often prove invaluable when making a decision on which course to apply for.

“That’s one of the reasons we’re opening the phone lines to our Clearing Advice Centre for 36 hours non-stop. We want to simplify the application process for those applying at LSBU, and we want students to know that we are there to support them through the whole process – from application, to funding, to accommodation, we’re here to help.”

The LSBU centre will be open for the duration of the Clearing process until 20 September 2016, with a number of scheduled drop-in sessions. Students can find out more information on our Clearing page or by calling the team for free on 0800 923 8888.

Sarah will also be running live bulletins on Periscope and Facebook Live throughout Clearing.