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Fee refunds

The tuition fee refund policy applies to all students at LSBU who undertake full or part time studies (including distance learners).

The following information details the main reasons refunds are requested, exceptions to the refund policy, how a refund is calculated and how to obtain a refund.

Grounds for refunds

Students may wish to apply for a tuition fee refund for a number of reasons:

  • Overpayment of tuition fees
  • Settlement of the tuition fees in full by a third party (Sponsor/Student Finance England-SFE)
  • Adjustment of tuition fees due to prior academic credit or where a discount/scholarship or waiver has been applied
  • Change to another course in circumstances where the Student Compensation and Refund Policy (PDF File 102 KB) would not apply
  • Circumstances where the Student Compensation and Refund Policy applies
  • Where a payment against tuition fees is made but the student does not enrol
  • Student interruption or withdrawal from their course

The University will refund the amount in credit on a student account:

  • Where there is a recognised overpayment by the student or sponsor
  • Where a student makes a payment towards their tuition fees which are later paid in full by their sponsor/SFE
  • Where a fee adjustment leaves the student account in credit
  • Where a change to another, lower cost, course leaves the student account in credit
  • Where a student does not enrol but has made a payment towards the tuition fee
  • Where a student does not enrol but has made a payment to obtain a University Confirmation of Acceptance of Studies (CAS) in order to obtain a VISA (with agreement from the International Office at LSBU)

The policy concerning the level of refund, for students who interrupt or withdraw from their studies, is detailed below. Refund payments are linked to the interruption or withdrawal date – see How refunds are calculated.

Tuition fee refunds, in all cases, will be paid back to the original payee and, wherever possible, to the original bank account in line with the University’s Financial Regulations. This applies to refunds where the student is in receipt of a tuition fee loan from Student Finance England, where the student pays their own tuition fees or where tuition fees are paid by a sponsor.

Exceptions

Enrolled students will not be eligible for tuition fee refunds where:

  • They are enrolled on courses of less than one semester
  • They are enrolled on CPD_OPEN programmes
  • They enrol/re-enrol on the dissertation stage of a Masters programme
  • International student deposit payments are made to obtain a University Confirmation of Acceptance of Studies (CAS) in order to obtain a VISA
  • Any payments are made towards registration or residential fees

How refunds are calculated

As detailed above, many refunds, once a refund request form is submitted, will be paid in full for the credit balance on a student account.

For students who interrupt or withdraw from their studies, the refund calculation will be based on the date they interrupt/withdraw or the date they commence the process of interruption /withdrawal or the date they are deemed withdrawn by the University.
For the 18/19 academic year student’s tuition fees will be adjusted based on the following dates:

September 2018 enrolments/re-enrolment

Interruption/withdrawal dateTuition fee adjusted to % of fee% of fee refunded
On or before 5 October 2018No fee chargeFull refund
Before 7 January 201925%75% refunded
Before 29 April 201950%50% refunded
On or after 29 April 2019100%0% refunded

January 2019 enrolments/re-enrolment

Interruption/withdrawal dateTuition fee adjusted to % of fee% of fee refunded
On or before 8 February 2019No fee chargeFull refund
Before 29 April 201925%75% refunded
Before start of Autumn term 201950%50% refunded
On or after start of Autumn term 2019100%0% refunded

The refund will be calculated based on the amount by which the tuition fee is adjusted and total payment made by the student, sponsor, Student Finance England (SFE) or other party.

For example, where a student has paid the full fee for a September start course and subsequently withdraws after the 07/01/19 (but before 29/04/19), the tuition fee will be adjusted to 50% of the full year fee. If the student has paid the fee in full, this leaves 50% of the fee as a refund.

The same calculation will be applied to the tuition fee and refund amount for students who are deemed withdrawn (withdrawn by the University for lack of course engagement) or those suspended or excluded from the University.

For students whose tuition fees are paid by SFE, the University will inform SFE of their interruption or withdrawal. SFE will claw back any over payment of tuition fees (as per table above). There is no need for students to apply for a refund where the payment will be returned to SFE.

How to obtain a refund

In order to obtain a refund, students must complete the Refund Request Form.

This form must be submitted to the Student Life Centre reception desk or by email to fees@lsbu.ac.uk

Tuition fee refunds, in all cases, will be paid back to the original payee and, wherever possible, to the original bank account. If the tuition fees were paid by a sponsor, it is the student’s responsibility to complete the refund request form on behalf of the sponsor and to obtain/enter the sponsor’s bank account details on the form (to allow the University to return payments directly to the sponsor).

There is no need for students to apply for a refund where the payment will be returned to SFE. The University will inform SFE of any change to the tuition fees and SFE will claw back any overpayment.

The University undertakes to complete any tuition fee refunds within 14 days of receipt of the refund request form. If there is a delay in preparing any refund, the University will contact the student to explain the delay.

 
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