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University Certificate of Competence 60 Credits Award: 50 credits at Level 3 and 10 credits at Level 4


This part-time course, delivered over one academic year, addresses the concept of person centred care, building on the principles outlined in Trust Induction Programmes, and considers the Healthcare Support Worker's role in both enhancing the quality of life for patients with a range of long term conditions and their role in ensuring that patients whose conditions deteriorate are identified swiftly and effectively. The course also recognises the Healthcare Support Workers' role in team working and contributing to rapidly changing service patterns in the NHS.

The course aims to enable you to develop are flective and enquiring approach to your practice, and to develop the knowledge and understanding with which to develop your practice.  You will be encouraged to develop a contemporary approach to care which is based on best available evidence, and to demonstrate your commitment to excellence in providing care for patients and their families and carers. The course also aims to encourage you to sustain your personal development and take a life-long approach to learning.

This newly accredited Award has been developed in response to several major reports published during 2013 around concerns about the quality of fundamental care delivered to patients in NHS Trusts. The course has been developed in partnership with key stakeholder Trusts and is viewed as part of career progression for staff in roles banded 1-4.

The healthcare sector is looking for a skilled, educated and competent workforce able to provide high quality care to the people it serves.  This qualification will assist in addressing those needs in a focused way, more directly related to the development of workplace competencies and practices.

Key course information - ordered by mode
Mode Duration Start date Location
18 days study over 1 academic year
Start Date
Southwark Campus


  • Enhancing Person Centred Care 
  • Enhancing Quality of Life for People with LongTerm Conditions
  • Recognising, Assessing and Managing theDeteriorating Adult Patient
  • Managing Change and Team Working


The course reflects the University's vision of 'greater emphasis on career enhancing education' and has been developed as part of a 'career ladder' for Health Care Support Workers, whether you wish to develop your role within the NHS workforce or whether you aspire to professional training.

Employability Service

We are University of the Year for Graduate Employment for the second year in a row - The Times and Sunday Times Good University Guide 2018, 2019.

At LSBU, we want to set you up for a successful career. During your studies – and for two years after you graduate – you’ll have access to our Employability Service, which includes:

  • An online board where you can see a wide range of placements: part-time, full-time or voluntary. You can also drop in to see our Job Shop advisers, who are always available to help you take the next step in your search.
  • Our Careers Gym offering group workshops on CVs, interview techniques and finding work experience, as well as regular presentations from employers across a range of sectors.

Our Student Enterprise team can also help you start your own business and develop valuable entrepreneurial skills.



Myles Harris

School/Division: Health and Social Care / Institute of Vocational Learning
Job title: Senior Lecturer

Myles studied a BSc (Hons) Adult Nursing degree at London South Bank University and chose to spend his elective placement with the Institute of Vocational Learning. He then joined the team in 2015 as a Lecturer.

Richard Johnson

School/Division: Health and Social Care / Institute of Vocational Learning
Job title: Associate Professor

Richard is a Registered Nurse (Adult). He completed a BSc (Hons) and an MSc in Nursing, and is currently undertaking a Professional Doctorate at LSBU.


Teaching and learning

This is a part-time course consisting of 18 study days over one academic year. You will be in employment within care settings and will demonstrate your learning in practice as well as through simulated practice and written assessments during the course.

Entry requirements

In order to be considered for entry to the course applicants will be required to have:

  1. Current employment as a Healthcare Support Worker or equivalent working with adults,
  2. Manager's support
  3. Evidence of current appraisal and personal development review
  4. Evidence of up-to-date mandatory and statutory training

It is desirable for course applicants to have:

  1. Maths and English GSCE A* - C or equivalent
  2. A vocational qualification at level 2

How to apply

Instructions for Home/EU applicants
Mode Duration Start date Application code Application method
18 days study over 1 academic year
Start date
Application code
Application method

Applications to this course are made through the online CPPD prospectus.

Fees and funding

You may be eligible to receive funding from your employer/Trust to undertake this qualification. Speak with your employer about professional development options.


Select a story and read about practical project work, students' placement experiences, research projects, alumni career achievements and what it’s really like to study here from the student perspective.

Prepare to start

We help our students prepare for university even before the semester starts. To find out when you should apply for your LSBU accommodation or student finance read the How to apply tab for this course.

Enrolment and Induction

Enrolment takes place before you start your course. On completing the process, new students formally join the University. Enrolment consists of two stages: online, and your face-to-face enrolment meeting. The online process is an online data gathering exercise that you will complete yourself, then you will be invited to your face-to-face enrolment meeting.

In September, applicants who have accepted an unconditional offer to study at LSBU will be sent details of induction, which is when they are welcomed to the University and their School. Induction helps you get the best out of your university experience, and makes sure you have all the tools to succeed in your studies.

Read more about Enrolment and Induction.

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Tel: 0800 923 8888

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