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Tourism and Hospitality Management BA (Hons)

Unistats

What is Unistats?

Key Information Set (KIS) Data is only gathered for undergraduate full-time courses. There are a number of reasons why this course does not have KIS data associated with it. For example, it may be a franchise course run at a partner college or a course designed for continuing professional development.

Overview

The tourism, hospitality and travel sector is one of the most diverse and exciting industries to work in, providing employment opportunities worldwide in management, marketing, sales, customer service, HR, research and logistics.

7 reasons to study Tourism here

Field trips: Action-packed and informative study trips to Newcastle and Barcelona are included in the cost of your fees.
Professional links: Our teaching programme involves working on real life case studies with businesses such as Merlin Entertainments, Park Plaza Hotel, Excel and the South Bank Centre.
Work experience: The degree includes two accredited summer placements so that you can gain valuable industry experience in the area of your choice.
Degree in three years: With two week-long residential field trips (at no extra cost) and two 5-month summer placements you’ll enhance your CV – effectively gaining the equivalent of a four-year sandwich degree in just three years.
Taught by research-active academics: No.1 in London for Research Quality in ‘Hospitality, Leisure, Recreation and Tourism’ (Complete University Guide, 2018)
Inspiring location: Study tourism in the world capital of tourism and benefit from regular visits to a range of tourism and hospitality operations, destinations and trade fares on our doorstep in London.
Great teaching: No. 1 London university for ‘Teaching Quality’ and ‘Research Quality’ (Sunday Times League Table, 2017).

This degree course covers...

  • changes in the political, social environmental technological environment on the tourism and hospitality sectors
  • the interaction between tourism/ hospitality markets, suppliers, clients, resources and other stakeholders in the global economy
  • the logistics and operational processes for tourist attractions, destination management organisations, hotels, restaurants and tour operators
  • interpreting business data, business plans, destination management strategies and marketing plans.
Key course information - ordered by mode
Mode Duration Start date Location
Mode
Full-time
Duration
3 years
Start Date
September
Location
Southwark Campus
Mode
Part-time
Duration
5 years
Start Date
September
Location
Southwark Campus

Case studies

Modules

Year 1

  • Studying for sustainability
    The module introduces the concept of sustainability early on in the degree as this, alongside issues such as ethics and social and environmental justice, are philosophies that underlie all modern thought on tourism and hospitality development and operations. Studying these contested issues gives students the chance to develop a range of academic skills including researching, critical reading, narrative construction, stakeholder analysis, graphical and presentation skills and providing a grounding in basic academic skills that will help them for the rest of their degrees. Assessment: 3,000-word report.
  • Leisure and consumption
    This module introduces the leisure and events industries’ structure, essential character and governance framework. We'll investigate the role of leisure and events in modern society as consumption, experience, economic driver and identity reinforcing agent. And we'll identify the range of skills and knowledge that you need to be a successful manager in these industries. Assessment: group presentation (50%) and a 1,000-word written report (50%).
  • Management and leadership
    This module introduces you to the academic analysis of the operation of organisations and their management. The module has a focus on Human Resource Management and the development of managerial skills. The residential field trip will give you the opportunity to develop team working and leadership techniques through the use of management exercises, essential in both studying and in the work place. Assessment: 3,000-word management report.
  • Geographies of tourism This module introduces students to the fields of geography and human geography through the lens of tourism. It introduces a range of frameworks and theories from the fields of geography and tourism and will encourage students to assess important overarching debates and issues. It seeks to promote within students a critical, holistic and responsible approach to the development and management of tourism.
  • Fundamentals of hospitality The module looks at the structure and organisation of the hospitality industry and the different sectors of accommodation, food and drink. It aims to enable students to appreciate the diverse nature of the hospitality industry, to develop an awareness of the economic and competitive environment within which it operates, to explore relationships between demand and supply and to explore currents trends that occur within the industry with respect to food provision.
  • Professional development This module will equip students with the skills necessary to find a summer placement and to evaluate the development of their skills, knowledge and competences.
    This module aims to promote an understanding of the skills, knowledge and competences required by different jobs in the Tourism & Hospitality and Events &Entertainment industries, to encourage students to self-reflect on their own development and to practice key application techniques such as writing a CV/covering letter and job interviews/assessment centres.

Year 2

  • Business development
    The module integrates the learning of strategy, management and enterprise theory with the practical processes of planning the turn-around of a failing T&H or E&E business. Seminars will be based around the use of videos of declining businesses (pubs, hotels, night clubs, E&E products) which you'll analyse in terms of product development, management issues, concept and business planning.  You'll then take a case study of one of these failing enterprise and prepare a business plan for it to the point of identifying markets, developing a concept and a Profit and Loss account for a standard year of operation. Assessment: poster (25%) and a 2,500-word business plan (75%).
  • Marketing strategy and communications
    This is a core management skills module that enables you understand and apply the concepts of marketing strategy to the T&H and E&E industries, and to be able to communicate with and identify markets using an appropriate suite of tools and techniques. It's a practical module in terms of its skills yet embeds these firmly within theory. The relationship between theory and practice will be explored in class and tested via the coursework assignment and through the compulsory week’s field trip overseas usually to Barcelona. Assessment: 3,500-word coursework.
  • Research for management
    This module will prepare you for writing research proposals and for undertaking primary research within industry organisations. You'll also receive support in preparing for your second summer placement. Assessment: a 5-minute video in which you reflect on the development of your skills, knowledge and competencies (50%) and a 2,000-word report outlining and justifying a research project including a methodology (50%).

Travel distribution or hospitality operations

  • Travel distribution The module will introduce students to the effective management and current legislation and regulations pertaining to retail travel agents and tour operators. It will focus on their links with principals and their role as major retail outlets for the tourism industry, looking at both physical and online distribution channels.
  • Hospitality operations This module introduces the student to managerial decisions relevant to accommodation and food related services, ensuring satisfaction of customer’s needs and operational facilities.  This module is designed to develop the student’s understanding of the nature of hospitality management from budgeting to delivering effective customer service.

Plus two modules from:

  • Destination management The module introduces students to the complex relationships among community and visitor stakeholders, resources, institutional structures and development philosophies which help to determine physical tourism development.We look at the principles and philosophies behind planning tourist destination to manage their growth and to avert the effects of decline.
  • Trends in food and beverage The module explores the issues and concerns relating to modern food production and consumption patterns in the context of the hospitality industry. We study the drivers behind the changes in public perception towards the practices used by the food industry, the distribution of food, the recent changes to our diet and the globalisation of food culture and taste.
  • Tourism in the global south We introduce the student to the framework for analysing tourism development in developing countries and the key players, components and considerations involved in the development process. We look at the key geo-political and socio-cultural problems faced by developing countries, the impacts of tourism and how they can be mitigated.
  • Hospitality design Food and beverage operations are an increasingly significant sector of the hospitality industry as consumers become more adventurous and more demanding and organisations operate in an increasingly competitive environment. It is more important than ever for organisations to adopt professional management approaches in order to succeed. This module develops students’ understanding of the principles and application of food and beverage outlet retailing and enables students to examine and apply theories of retailing to the planning and management of a hospitality business.

Year 3

  • Human resource management In this module we'll examine quality in service delivery, service diversity and service systems. This module brings together knowledge, understanding, different interpretations and critical analysis of the contexts and issues relating to international human resource management. Current personnel and development trends, such as, managing a diverse workforce in international organisations, will be explored. And, we'll examine the context of international personnel and development looking at different employment systems and national cultures. Assessment:  4,000-word management report.
  • Management challenge This module will help you apply academic theory to the working environment - and develop your interpersonal and lifetime career skills at the same time.  Your task will be to identify, evaluate  and solve of a management problem. This management problem should be based on your work experience and you should draw upon current theory and industry practice to help you to solve the problem. Assessment: a 15-minute presentation (50%) and a 2,000-word management report (50%).
  • Extended essay This is a student-led self-managed, but supervised, module (in the style of a dissertation). However, unlike the Dissertation module this does not require the student to undertake any primary data collection. It is a chance for the student to use their secondary research skills to write at length and in depth about a topic which they would not be able to collect primary data on (e.g. slum tourism in Brazil, or the impact of mega events on regenerated cities). The essay will include both secondary data and theory and will lead to strong conclusions but not generally a set of recommendations.

Plus three modules from the below:

Major and mega events or Destination marketing

Tourism and social justice or International hospitality operations

Heritage management or Urban tourism or International transport planning

  • Major and mega events This module will enable students to evaluate the nature and role of major and mega events in tourism and hospitality and the economic, social, cultural, technological, environmental and physical impacts they can create. Using case studies, we study strategy development for major and mega events and the ways in which public policy assists and regulates their development and running.
  • Destination marketing The module looks at the development of destinations and the challenges this offers the marketer. We study the policy context of destination marketing, investment and ROI, market positioning and branding, marketing approaches adopted by the industry (with emphasis on private-public sector partnerships), the role of governments in the process and the impact of information technologies.
  • Tourism and social justice The module explores why the distribution of costs and benefits of tourism are unequal (social justice). We explore the political economy of tourism in both developed and less developed countries and analyse power relations, stakeholder and policy networks and institutional relations. We look at the role of collective action and the tactics of the activist and campaigning organisations.
  • International hospitality operations This module’s rationale is based on the notion that the hospitality industry is a global enterprise.  However, the differences in the approach to business vary markedly from one region and from one country to another.  We assess current practices in the international hospitality sector, analyse the impact of globalisation upon the international hospitality sector and the ownership, financing, and managerial aspects of the international hospitality business.
  • Heritage management This module considers the relationship between heritage and tourism within the changing leisure environment. It provides students with an understanding current policies and practices in tourism heritage planning, heritage management practices and how theoretical issues of heritage can be translated into practice for tourism consumption.
  • Urban tourism The module explores the growth of T&H and E&E as a dynamic driver of post-industrial economies, analysing models from around the world. We study how different urban environments such as city centres, historic cities, cope with the pressure of high levels of use and why some areas such as northern European seaside resorts, face intractable problems in developing their leisure economies. We study models to measure economic and social impact.
  • International transport planning This module explores the management, planning and structure of the transport infrastructure which is vital to the movement of the tourist to, from and within the destination. We analyse and evaluate transport networks at an advanced level, identify the agents of control and the pressures for change with particular reference to deregulation and globalization.

Employability

Tourism and hospitality and leisure are among the fastest growing sectors of the global economy and the demand for senior managers and specialised roles will increase. Our degrees help you develop the skills to work in this global business and deal with the commercial, social and cultural challenges that this provides.

As a student I highly recommend  doing a work placement because it is  a very valuable experience; it has huge impact not just on our CVs but also on us personally -  this will increase my chances of getting a job in the future

Jheison Charlarca, 3rd Year Tourism & Hospitality

Going on a placement will allow you to get a better picture of your industry and put in practice what you have learned at University

Silvia Feijao, 3rd Year Tourism & Hospitality

Internship opportunities

Meet Lee McGavin, ABTA’s intern for 2017. Lee applied for the internship as his university, London South Bank, is an ABTA Education Partner. Only the 12 ABTA Education Partner Universities can put forward students for the ABTA internship. If your university is an ABTA Partner you can apply now for next year’s internship. Applications close on 1 March 2018.

Below is just one example of the fantastic partnerships and strong relationships LSBU has with employers.

Starting your career

Tourism is an international service industry and so you can probably expect a busy, fast-paced job wherever you decide to specialise, interacting with different people and organisations around the globe.

Our LSBU graduates work around the world. Many work for international companies, acquiring management skills as they progress. Some are successful in the graduate training schemes offered by some of the big travel, airline, hotel and restaurant firms.

As the large majority of organisations in the sector are small to medium enterprises (SMEs), less formal ways of finding and applying for jobs, such as speculative applications, can be effective.

The nature of the industry also provides opportunities for you to start your own business. Web-based tour operations, restaurants and events management companies are all popular options for start-ups.  You certainly have choices over the route you take into this vast sector.

Salary

The types of salaries available vary depending on which kind of organisation you work for - restaurant managers can earn anything from £20,000 to £60,000 a year. The median graduate starting salary for the sector is over £20,000. (Target Jobs)

Career progression

This course will equip you with the skills to work for any part of the industry such as integrated resorts, conference centres,  international hotel chains, airlines, tourist boards, tour operators and restaurant chains, and across specialist areas such as destination management, marketing, sales, logistics, customer services, HR,  conference planning and product development.

You can choose one of a number of specialist routes which allow you to map out a particular career path in travel and tourism management, leisure and events, or food and hospitality.

Managerial roles in tourism are challenging and rewarding. Tourism managers need to make sure that their businesses are sustainable, profitable and provide a high quality experience for their customers and staff.

The travel and tourism sector is the largest sector in the world's economy and is short of good quality managers. Recent graduates from this course have gone onto roles such as Trainee Business Travel Consultant, HR Manager, Sales Manager, Meetings Venue Manager and Events Coordinator. Many also start their own businesses in the sector including web-based tour operations, restaurants and events management companies.

If you graduate from this course, you'll be able to apply for further study at postgraduate level, including our full-time or part-time MSc International Tourism and Hospitality Management.

LSBU Employability Service

We are University of the Year for Graduate Employment - The Times and Sunday Times Good University Guide 2018

LSBU is committed to supporting you develop your employability and succeed in getting a job after you have graduated. Your qualification will certainly help, but in a competitive market you also need to work on your employability, and on your career search.

As an LSBU student you have access to the Employability Service and its resources during your time here and for two years after you graduate.

Our Employability Service will support you in developing your skills, finding a job, interview techniques, work experience or a placement/internship, and will help you assess what you need to do to get the career you want at the end of your course. LSBU offers a comprehensive Employability Service, with a range of initiatives to complement your studies, including:

  • Direct engagement from employers who come in to network with students
  • Job Shop – daily drop in service to help with, tailoring CVs, cover letters and applications, sourcing online resource, mock interviews and general job searching. One to one appointments for further support also available
  • Mentoring and work shadowing schemes
  • Higher education achievement report - The HEAR is designed to encourage a more sophisticated approach to recording student achievement, which acknowledges fully the range of opportunities that LSBU offers to our students.
    It pulls into one certificate: Module grades, Course descriptions, Placements, LSBU verified extra-curricular activities
  • Employability workshops - delivered free to students all year round on a variety of related topics
  • Careers fairs throughout the year to really focus your thoughts on a career after university

Find out about any of these services by visiting our student employability page

Placements

Staff


Miguel Dias Costa

School/Division:
Job title: Sessional Lecturer

Miguel is expert on tourism marketing and entrepreneurship. His research interests are in second homes, tourist consumer behaviour, entrepreneurship and start-ups, and he has launched several companies internationally.


Robyn Griffith-Jones

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Senior Lecturer: Tourism, Hospitality and Leisure

Robyn is a specialist travel and tourism marketer with a background in aviation, attractions and destination marketing. She lectures part time at LSBU at undergraduate and postgraduate level in marketing and communications alongside providing external consultancy in accessibility in tourism.


Dr Edward Isaacs

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Senior Lecturer in Hospitality

Dr Edward Isaacs is the Course Director for the BA Tourism and Hospitality Management Undergraduate Programme.


Neville Kendall

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Senior Lecturer: Tourism, Hospitality and Leisure

Neville specialises in teaching marketing and strategic management, focusing on value chains/distribution channels and business-to-business relationships in the travel industry.


Dr Kevin Milburn

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Senior Lecturer in Human Geography; Postgraduate Research Lead, School of Law and Social Sciences

Dr Kevin Milburn is a Senior Lecturer in Human Geography. He specialises in Cultural Geography and teaches on the Tourism and Hospitality, Events and Entertainment, and Human Geography BA (Hons) programmes.


Dr Antonia Noussia

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Course Director, MSc International Tourism and Hospitality Management

Combining her training in architecture, conservation and cultural geography, Antonia adopts an inter-disciplinary approach to understanding the spatial expression of cultures on the landscape - primarily the interaction of heritage, tourism and migration. She teaches at both undergraduate and postgrduate level, including PhD supervision.  Her main areas of teaching are destination planning and management, tourism development in less developed countries, urban design, and planning practice.


Dr Duncan Tyler

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Head of the Division of Urban Environment and Leisure Studies

Duncan teaches research methods, tourism enterprise, destination management, city marketing and tourism policy. In addition to being Head of Division, Duncan is responsible for promoting research, external liaison and collaborations, is Vice Chair of the Association for Tourism in Higher Education and adviser to two awarding bodies.


Philip Want

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Senior Lecturer: Tourism, Hospitality and Leisure

Philip’s background is in aviation. His teaching specialisms are heritage and airline management at undergraduate level. He teaches the professional leadership module at postgraduate level.


Facilities

Teaching and learning

The tourism team at LSBU pride themselves on equipping students with the knowledge and skills to excel in the challenging and fast changing world of global tourism and hospitality.

Our programme of teaching and learning moves from the theoretical to the highly applied, developing subject knowledge and understanding, intellectual and research skills, employment skills and personal attributes, all of which are designed to help you in the workplace. 

A key element of the degree at LSBU is its multi-disciplinary nature, straddling the areas of politics, social science and business management studies, and its focus on the role of tourism in forging a more socially just and environmentally sustainable future. We use a mixed format of lectures, seminars, tutorials, study trips, group working, student-led presentations and placements to achieve this.

Percentage of time spent in different learning activities
Lectures and seminars Self-directed study Work-based placements
Year 1 18% 68% 14%
Year 2 18% 68% 14%
Year 3 14% 86%0%

Entry requirements

2018 Entry

  • A Level BCC or:
  • BTEC National Diploma MMM or:
  • Access to HE qualifications with 9 Distinctions and 36 Merits or:
  • Equivalent Level 3 qualifications worth 106 UCAS points
  • Applicants must hold 5 GCSEs A-C including Maths and English, or equivalent (reformed GCSEs grade 4 or above).

We welcome qualifications from around the world. English language qualifications for international students: IELTS score of 6.0 or Cambridge Proficiency or Advanced Grade C.

Visit UCAS for guidance on the 2018 tariff.

Direct entry into the second and third year

We have entry agreements with The Organisation for Tourism and Hospitality Management (OTHM) and the Confederation of Tourism and Hospitality (CTH) and welcome Certificate holders to Year 1, Diploma holders to Year 2 and Advanced / Higher Diploma holders to Year 3 without the need for appropriate work experience.

How to apply

International (non Home/EU) applicants should follow our international how to apply guide.

Instructions for Home/EU applicants
Mode Duration Start date Application code Application method
Mode
Full-time
Duration
3 years
Start date
September
Application code
N821
Application method
Mode
Part-time
Duration
5 years
Start date
September
Application code
4848
Application method

All full-time undergraduate students apply to the Universities and Colleges Admissions Service (UCAS) using the University's Institution Code L75. Full details of how to do this are supplied on our How to apply webpage for undergraduate students.

All part-time students should apply directly to London South Bank University and full details of how to do this are given on our undergraduate How to apply webpage.

Accommodation

Students should apply for accommodation at London South Bank University (LSBU) as soon as possible, once we have made an offer of a place on one of our academic courses. Read more about applying for accommodation at LSBU.

Finance

It's a good idea to think about how you'll pay university tuition and maintenance costs while you're still applying for a place to study. Remember – you don't need to wait for a confirmed place on a course to start applying for student finance. Read how to pay your fees as an undergraduate student.

Fees and funding

Fees are shown for new entrants to courses, for each individual year of a course, together with the total fee for all the years of a course. Continuing LSBU students should refer to the Finance section of our student portal, MyLSBU. Queries regarding fees should be directed to the Fees and Bursary Team on: +44 (0)20 7815 6181.

Full-time
The fee shown is for entry 2017/18.
UK/EU fee: £9250International fee: £12500
AOS/LSBU code: 4847Session code: 1FS00
Total course fee:
UK/EU £27750
International £37500

For more information, including how and when to pay, see our fees and funding section for undergraduate students.

Possible fee changes

Current regulatory proposals suggest that institutions will be permitted to increase fee levels in line with inflation up to a specified fee cap. Specifically, LSBU may be permitted to increase its fees for new and existing Home and EU undergraduate students from 2017/18 onwards. The University reserves the right to increase its fees in line with changes to legislation, regulation and any governmental guidance or decisions.

The fees for international students are reviewed annually, and additionally the University reserves the right to increase tuition fees in line with inflation up to 4 per cent.

Scholarships

We offer students considerable financial help through scholarships, bursaries, charitable funds, loans and other financial support. Many of our scholarships are given as direct tuition fee discounts and we encourage all eligible students to apply for our Access Bursary. New home full-time undergraduate students meeting eligibility criteria could receive a £1,000 cash bursary by joining us in the 2017/18 academic year. Find out more about all our scholarships and fee discounts for undergraduate students.

International students

As well as being potentially eligible for our undergraduate scholarships, International students can also benefit from a range of specialist scholarships. Find out more about International scholarships.

Please check your fee status and whether you are considered a home, EU or international student for fee-paying purposes by reading the UKCISA regulations.

Case studies

Select a case study and read about practical project work, students' placement experiences, research projects, alumni career achievements and what it’s really like to study here from the student perspective.

Prepare to start

We help our students prepare for university even before the semester starts. To find out when you should apply for your LSBU accommodation or student finance read the How to apply tab for this course.

Applicant Open Days

To help you and your family feel confident about your university choice we run Applicant Open Days. These are held at subject level so students start getting to know each other and the academic staff who will be teaching them. These events are for applicants only and as an applicant you would receive an email invitation to attend the relevant event for your subject.

Enrolment and Induction

Enrolment takes place before you start your course. On completing the process, new students formally join the University. Enrolment consists of two stages: online, and your face-to-face enrolment meeting. The online process is an online data gathering exercise that you will complete yourself, then you will be invited to your face-to-face enrolment meeting.

In September, applicants who have accepted an unconditional offer to study at LSBU will be sent details of induction, which is when they are welcomed to the University and their School. Induction helps you get the best out of your university experience, and makes sure you have all the tools to succeed in your studies.

Read more about Enrolment and Induction.

Suggested reading list

  • Bowie, D. & F. Buttle. 2011. Hospitality Marketing, Principles and Practice. Butterworth Heinemann: Oxford. 
  • Lew, A., Hall, C. M. & D. Timothy. 2008. World Geography of Travel and Tourism, a Regional Approach. Butterworth-Heinemann: Oxford. 
  • Page, S. J. 2011. Tourism Management, an Introduction. Butterworth-Heinemann: Oxford.
 
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Open Days and Events
Teaching excellence framework
Contact information

Course Enquiries - UK/EU

Tel: 0800 923 8888

Tel: +44 (0) 20 7815 6100

Get in touch

Course Enquiries - International

Tel: +44 (0) 20 7815 6189

Get in touch
 
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