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Tourism and Hospitality Management BA (Hons)

Unistats

What is Unistats?

Key Information Set (KIS) Data is only gathered for undergraduate full-time courses. There are a number of reasons why this course does not have KIS data associated with it. For example, it may be a franchise course run at a partner college or a course designed for continuing professional development.

Overview

Creating memorable experiences

This course features two week-long residential field trip and two five-month summer placements, so you’ll gain all the skills you need to thrive in this exciting sector – and you’ll be ready for work a year earlier than your competitors on four-year degrees.

Studying in the heart of one of the world’s most visited cities, you’ll find your learning extends far beyond the lecture theatres and seminar rooms of LSBU. You’ll be out there, seeing the industry up close for yourself, thanks to visits to a range of tourism and hospitality operations, destinations and trade fairs – it’s all on our doorstep.

We offer the opportunity for all undergraduate Home/EU students to undertake a work placement, internship or work experience while studying a full-time course starting in September 2018.

Why Tourism and Hospitality Management at LSBU?

Free field trips to Newcastle and Barcelona help you see tourism and hospitality in action in different settings.
You’ll be working on real-life case studies as part of your degree, featuring businesses such as Merlin Entertainments, Park Plaza Hotel, Excel and the South Bank Centre.
You’ll gain the equivalent of ten months work placements during the summers, giving you valuable experience as well as superb networking opportunities – without the hassle of an extra year of studying.
We are one of only 12 UK universities who are ABTA Education Partners.
Our research-active staff bring their expertise to your learning – we were ranked number one in London for Research Quality in ‘Hospitality, Leisure, Recreation and Tourism’. (Complete University Guide, 2018).
Where better to study than the middle of London – the world capital of tourism and with plenty of opportunities to see tourism and hospitality operations in action.
Great teaching: No. 1 London university for ‘Teaching Quality’ and ‘Research Quality’ (Sunday Times League Table, 2017).
Key course information - ordered by mode
Mode Duration Start date Location
Mode
Full-time
Duration
3 years
Start Date
September
Location
Southwark Campus

Case studies

Modules

You’ll study a wide range of topics to make sure you’re ready for the industry from the moment you graduate. These include changes in the political, social, environmental and technological environments that affect tourism and hospitality, logistics and operational processes, managing a business, and the interaction between suppliers, clients, resources and other stakeholders in the global economy.

Year 1

  • Studying for sustainability
    The module introduces the concept of sustainability early on in the degree as this, alongside issues such as ethics and social and environmental justice, are philosophies that underlie all modern thought on tourism and hospitality development and operations. Studying these contested issues gives students the chance to develop a range of academic skills including researching, critical reading, narrative construction, stakeholder analysis, graphical and presentation skills and providing a grounding in basic academic skills that will help them for the rest of their degrees. Assessment: 3,000-word report.
  • Leisure and consumption
    This module introduces the leisure and events industries’ structure, essential character and governance framework. We'll investigate the role of leisure and events in modern society as consumption, experience, economic driver and identity reinforcing agent. And we'll identify the range of skills and knowledge that you need to be a successful manager in these industries. Assessment: group presentation (50%) and a 1,000-word written report (50%).
  • Management and leadership
    This module introduces you to the academic analysis of the operation of organisations and their management. The module has a focus on Human Resource Management and the development of managerial skills. The residential field trip will give you the opportunity to develop team working and leadership techniques through the use of management exercises, essential in both studying and in the work place. Assessment: 3,000-word management report.
  • Geographies of tourism This module introduces students to the fields of geography and human geography through the lens of tourism. It introduces a range of frameworks and theories from the fields of geography and tourism and will encourage students to assess important overarching debates and issues. It seeks to promote within students a critical, holistic and responsible approach to the development and management of tourism.
  • Fundamentals of hospitality The module looks at the structure and organisation of the hospitality industry and the different sectors of accommodation, food and drink. It aims to enable students to appreciate the diverse nature of the hospitality industry, to develop an awareness of the economic and competitive environment within which it operates, to explore relationships between demand and supply and to explore currents trends that occur within the industry with respect to food provision.
  • Professional development This module will equip students with the skills necessary to find a summer placement and to evaluate the development of their skills, knowledge and competences.
    This module aims to promote an understanding of the skills, knowledge and competences required by different jobs in the Tourism & Hospitality and Events &Entertainment industries, to encourage students to self-reflect on their own development and to practice key application techniques such as writing a CV/covering letter and job interviews/assessment centres.

Year 2

  • Business development
    The module integrates the learning of strategy, management and enterprise theory with the practical processes of planning the turn-around of a failing T&H or E&E business. Seminars will be based around the use of videos of declining businesses (pubs, hotels, night clubs, E&E products) which you'll analyse in terms of product development, management issues, concept and business planning.  You'll then take a case study of one of these failing enterprise and prepare a business plan for it to the point of identifying markets, developing a concept and a Profit and Loss account for a standard year of operation. Assessment: poster (25%) and a 2,500-word business plan (75%).
  • Marketing strategy and communications
    This is a core management skills module that enables you understand and apply the concepts of marketing strategy to the T&H and E&E industries, and to be able to communicate with and identify markets using an appropriate suite of tools and techniques. It's a practical module in terms of its skills yet embeds these firmly within theory. The relationship between theory and practice will be explored in class and tested via the coursework assignment and through the compulsory week’s field trip overseas usually to Barcelona. Assessment: 3,500-word coursework.
  • Research for management
    This module will prepare you for writing research proposals and for undertaking primary research within industry organisations. You'll also receive support in preparing for your second summer placement. Assessment: a 5-minute video in which you reflect on the development of your skills, knowledge and competencies (50%) and a 2,000-word report outlining and justifying a research project including a methodology (50%).

Travel distribution or hospitality operations

  • Travel distribution The module will introduce students to the effective management and current legislation and regulations pertaining to retail travel agents and tour operators. It will focus on their links with principals and their role as major retail outlets for the tourism industry, looking at both physical and online distribution channels.
  • Hospitality operations This module introduces the student to managerial decisions relevant to accommodation and food related services, ensuring satisfaction of customer’s needs and operational facilities.  This module is designed to develop the student’s understanding of the nature of hospitality management from budgeting to delivering effective customer service.

Plus two modules from:

  • Destination management The module introduces students to the complex relationships among community and visitor stakeholders, resources, institutional structures and development philosophies which help to determine physical tourism development.We look at the principles and philosophies behind planning tourist destination to manage their growth and to avert the effects of decline.
  • Trends in food and beverage The module explores the issues and concerns relating to modern food production and consumption patterns in the context of the hospitality industry. We study the drivers behind the changes in public perception towards the practices used by the food industry, the distribution of food, the recent changes to our diet and the globalisation of food culture and taste.
  • Tourism in the global south We introduce the student to the framework for analysing tourism development in developing countries and the key players, components and considerations involved in the development process. We look at the key geo-political and socio-cultural problems faced by developing countries, the impacts of tourism and how they can be mitigated.
  • Hospitality design Food and beverage operations are an increasingly significant sector of the hospitality industry as consumers become more adventurous and more demanding and organisations operate in an increasingly competitive environment. It is more important than ever for organisations to adopt professional management approaches in order to succeed. This module develops students’ understanding of the principles and application of food and beverage outlet retailing and enables students to examine and apply theories of retailing to the planning and management of a hospitality business.

Year 3

  • Human resource management In this module we'll examine quality in service delivery, service diversity and service systems. This module brings together knowledge, understanding, different interpretations and critical analysis of the contexts and issues relating to international human resource management. Current personnel and development trends, such as, managing a diverse workforce in international organisations, will be explored. And, we'll examine the context of international personnel and development looking at different employment systems and national cultures. Assessment:  4,000-word management report.
  • Management challenge This module will help you apply academic theory to the working environment - and develop your interpersonal and lifetime career skills at the same time.  Your task will be to identify, evaluate  and solve of a management problem. This management problem should be based on your work experience and you should draw upon current theory and industry practice to help you to solve the problem. Assessment: a 15-minute presentation (50%) and a 2,000-word management report (50%).
  • Extended essay This is a student-led self-managed, but supervised, module (in the style of a dissertation). However, unlike the Dissertation module this does not require the student to undertake any primary data collection. It is a chance for the student to use their secondary research skills to write at length and in depth about a topic which they would not be able to collect primary data on (e.g. slum tourism in Brazil, or the impact of mega events on regenerated cities). The essay will include both secondary data and theory and will lead to strong conclusions but not generally a set of recommendations.

Plus three modules from the below:

Major and mega events or Destination marketing

Tourism and social justice or International hospitality operations

Heritage management or Urban tourism or International transport planning

  • Major and mega events This module will enable students to evaluate the nature and role of major and mega events in tourism and hospitality and the economic, social, cultural, technological, environmental and physical impacts they can create. Using case studies, we study strategy development for major and mega events and the ways in which public policy assists and regulates their development and running.
  • Destination marketing The module looks at the development of destinations and the challenges this offers the marketer. We study the policy context of destination marketing, investment and ROI, market positioning and branding, marketing approaches adopted by the industry (with emphasis on private-public sector partnerships), the role of governments in the process and the impact of information technologies.
  • Tourism and social justice The module explores why the distribution of costs and benefits of tourism are unequal (social justice). We explore the political economy of tourism in both developed and less developed countries and analyse power relations, stakeholder and policy networks and institutional relations. We look at the role of collective action and the tactics of the activist and campaigning organisations.
  • International hospitality operations This module’s rationale is based on the notion that the hospitality industry is a global enterprise.  However, the differences in the approach to business vary markedly from one region and from one country to another.  We assess current practices in the international hospitality sector, analyse the impact of globalisation upon the international hospitality sector and the ownership, financing, and managerial aspects of the international hospitality business.
  • Heritage management This module considers the relationship between heritage and tourism within the changing leisure environment. It provides students with an understanding current policies and practices in tourism heritage planning, heritage management practices and how theoretical issues of heritage can be translated into practice for tourism consumption.
  • Urban tourism The module explores the growth of T&H and E&E as a dynamic driver of post-industrial economies, analysing models from around the world. We study how different urban environments such as city centres, historic cities, cope with the pressure of high levels of use and why some areas such as northern European seaside resorts, face intractable problems in developing their leisure economies. We study models to measure economic and social impact.
  • International transport planning This module explores the management, planning and structure of the transport infrastructure which is vital to the movement of the tourist to, from and within the destination. We analyse and evaluate transport networks at an advanced level, identify the agents of control and the pressures for change with particular reference to deregulation and globalization.

Employability

Tourism and hospitality is one of the fastest-growing sectors of the global economy, and the demand for senior managers and specialised roles is increasingly rapidly. This course will help you develop the skills needed to work in this global business, dealing with the commercial, social and cultural challenges that it brings.

Our graduates work around the world, for international companies and small businesses alike. The growth of technology also means there are many start-ups dealing with bookings and logistics – another area you will be well-placed to move into should you want to.

Starting your career  

Our graduates work around the world; many for international companies, acquiring management skills as they progress. Some are commit to the graduate training schemes offered by big travel, airline, hotel and restaurant firms.  As the large majority of organisations in the sector are small to medium enterprises (SMEs), less formal ways of finding and applying for jobs, such as speculative applications, can be effective.  The industry also provides opportunities for you to start your own business. Web-based tour operations, restaurants and events management companies are all popular options for start-ups.  

Career progression  

We equip you for any part of the industry, including integrated resorts, conference centres, international hotel chains, airlines, tourist boards, tour operators and restaurant chains. You can choose one of a number of specialist routes which facilitate a career in travel and tourism management, leisure and events, or food and hospitality.  Managerial roles in tourism are challenging and rewarding. Tourism managers need to make sure that their businesses are sustainable, profitable and provide a high quality experience for their customers and staff.  The travel and tourism sector is the largest sector in the world, and is generally short of good quality managers. Recent graduates from this course have gone onto roles such as Trainee Business Travel Consultant, HR Manager, Sales Manager, Meetings Venue Manager and Events Coordinator. Many also start their own businesses in the sector, including web-based tour operations, restaurants and events management companies.  If you graduate from this course, you'll be able to apply for further study at postgraduate level, including our full-time or part-time MSc International Tourism and Hospitality Management.

Employability Service

We are University of the Year for Graduate Employment - The Times and Sunday Times Good University Guide 2018.

At LSBU, we want to set you up for a successful career. During your studies – and for two years after you graduate – you’ll have access to our Employability Service, which includes:

  • An online board where you can see a wide range of placements: part-time, full-time or voluntary. You can also drop in to see our Job Shop advisers, who are always available to help you take the next step in your search.
  • Our Careers Gym offering group workshops on CVs, interview techniques and finding work experience, as well as regular presentations from employers across a range of sectors.

Our Student Enterprise team can also help you start your own business and develop valuable entrepreneurial skills.

Placements

Staff


Miguel Dias Costa

School/Division:
Job title: Sessional Lecturer

Miguel is expert on tourism marketing and entrepreneurship. His research interests are in second homes, tourist consumer behaviour, entrepreneurship and start-ups, and he has launched several companies internationally.


Robyn Griffith-Jones

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Senior Lecturer: Tourism, Hospitality and Leisure

Robyn is a specialist travel and tourism marketer with a background in aviation, attractions and destination marketing. She lectures part time at LSBU at undergraduate and postgraduate level in marketing and communications alongside providing external consultancy in accessibility in tourism.


Dr Edward Isaacs

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Senior Lecturer in Hospitality

Dr Edward Isaacs is the Course Director for the BA Tourism and Hospitality Management Undergraduate Programme.


Neville Kendall

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Senior Lecturer: Tourism, Hospitality and Leisure

Neville specialises in teaching marketing and strategic management, focusing on value chains/distribution channels and business-to-business relationships in the travel industry.


Dr Kevin Milburn

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Senior Lecturer in Human Geography; Postgraduate Research Lead, School of Law and Social Sciences

Dr Kevin Milburn is a Senior Lecturer in Human Geography. He specialises in Cultural Geography and teaches on the Tourism and Hospitality, Events and Entertainment, and Human Geography BA (Hons) programmes.


Dr Antonia Noussia

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Course Director, MSc International Tourism and Hospitality Management

Combining her training in architecture, conservation and cultural geography, Antonia adopts an inter-disciplinary approach to understanding the spatial expression of cultures on the landscape - primarily the interaction of heritage, tourism and migration. She teaches at both undergraduate and postgrduate level, including PhD supervision.  Her main areas of teaching are destination planning and management, tourism development in less developed countries, urban design, and planning practice.


Dr Duncan Tyler

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Head of the Division of Urban Environment and Leisure Studies

Duncan teaches research methods, tourism enterprise, destination management, city marketing and tourism policy. In addition to being Head of Division, Duncan is responsible for promoting research, external liaison and collaborations, is Vice Chair of the Association for Tourism in Higher Education and adviser to two awarding bodies.


Philip Want

School/Division: Law and Social Sciences / Urban, Environment and Leisure Studies
Job title: Senior Lecturer: Tourism, Hospitality and Leisure

Philip’s background is in aviation. His teaching specialisms are heritage and airline management at undergraduate level. He teaches the professional leadership module at postgraduate level.


Facilities

Teaching and learning

We pride ourselves on equipping you with the knowledge and skills to excel in the challenging and fast changing world of global tourism and hospitality.

The multi-disciplinary nature of this degree means it considers politics, social science and business management studies, and focuses on the role of tourism in forging a more socially just and environmentally sustainable future. We use a mixed format of lectures, seminars, tutorials, study trips, group working, student-led presentations and placements to keep your learning fresh and relevant.

Percentage of time spent in different learning activities
Lectures and seminars Self-directed study Work-based placements
Year 1 18% 68% 14%
Year 2 18% 68% 14%
Year 3 14% 86%0%

Personal Tutoring

As an undergraduate Law and Social Science student, you will be allocated a named tutor during your first semester at LSBU.  The role of your tutor is to be your primary contact for academic and professional development support.

Your tutor will support you to get the most of your time at LSBU, providing advice and signposting to other sources of support in the University.   They should be the first person at the university that you speak to if you are having any difficulties that are affecting your work. These could be academic, financial, health-related or another type of problem.

You will have appointments with your personal academic tutor at least three times a year for up to 30 minutes throughout your course.  You can contact your tutor for additional support by email.

Entry requirements

2018 Entry

  • A Level BCC or:
  • BTEC National Diploma MMM or:
  • Access to HE qualifications with 9 Distinctions and 36 Merits or:
  • Equivalent Level 3 qualifications worth 106 UCAS points
  • Applicants must hold 5 GCSEs A-C including Maths and English, or equivalent (reformed GCSEs grade 4 or above).

We welcome qualifications from around the world. English language qualifications for international students: IELTS score of 6.0 or Cambridge Proficiency or Advanced Grade C.

Visit UCAS for guidance on the 2018 tariff.

Direct entry into the second and third year

We have entry agreements with The Organisation for Tourism and Hospitality Management (OTHM) and the Confederation of Tourism and Hospitality (CTH) and welcome Certificate holders to Year 1, Diploma holders to Year 2 and Advanced / Higher Diploma holders to Year 3 without the need for appropriate work experience.

How to apply

2018 entry

Home/EU

Full-time course

Got your results? Apply now to join us for a full-time course this September through Clearing. Still waiting? Register for our exclusive Clearing guide and call back service.

Visit our dedicated Clearing page.

Part-time course

Please follow the instructions on the table below to apply for a part-time course.

International students

International (non Home/EU) applicants should follow our international how to apply guide.

2019 entry

International students

International (non Home/EU) applicants should follow our international how to apply guide.

Instructions for Home/EU applicants
Mode Duration Start date Application code Application method
Mode
Full-time
Duration
3 years
Start date
September
Application code
N821
Application method

For full-time courses, please send your applications through the Universities and Colleges Admissions Service (UCAS) using our code L75. UCAS is the organisation responsible for managing applications to higher education courses in the UK.

For part-time courses, you can apply directly to the University.

For more details on how to apply (full-time and part-time) see our how to apply page.

Accommodation

Once we have made you an offer, you can apply for accommodation. You can rent from LSBU and you’ll deal directly with the university, not third party providers. That means we can guarantee you options to suit all budgets, with clear tenancy agreements and all-inclusive rents that include insurance for your personal belongings, internet access in each bedroom and on-site laundry facilities.

Or, if you’d rather rent privately, we can give you a list of landlords – just ask our Accommodation Service.

Read more about applying for accommodation at LSBU.

Finance

You don't need to wait for a confirmed place on a course to start applying for student finance. Read how to pay your fees as an undergraduate student.

Fees and funding

Fees are shown for new entrants to courses, for each individual year of a course, together with the total fee for all the years of a course. Continuing LSBU students should refer to the Finance section of our student portal, MyLSBU. Queries regarding fees should be directed to the Fees and Bursaries Team on: +44 (0)20 7815 6181.

Full-time
The fee shown is for entry 2018/19.
UK/EU fee: £9250International fee: £13125
AOS/LSBU code: 4847Session code: 1FS00
Total course fee:
UK/EU £27750
International £39375

For more information, including how and when to pay, see our fees and funding section for undergraduate students.

Please check your fee status and whether you are considered a home, EU or international student for fee-paying purposes by reading the UKCISA regulations.

Possible fee changes

The University reserves the right to increase its fees in line with changes to legislation, regulation and any governmental guidance or decisions.

The fees for international students are reviewed annually, and additionally the University reserves the right to increase tuition fees in line with inflation up to 4%.

Scholarships

We offer several types of fee reduction through our scholarships and bursaries. Find the full list and other useful information on our scholarships page.

Case studies

Select a case study and read about practical project work, students' placement experiences, research projects, alumni career achievements and what it’s really like to study here from the student perspective.

Prepare to start

Applicant events

After you’ve received your offer we’ll send you emails about events we run to help you prepare for your course. 

Enrolling

Before you start your course we’ll send you information on what you’ll need to do before you arrive and during your first few days on campus. You can read about the process on our new students pages.

Suggested reading list

  • Bowie, D. & F. Buttle. 2011. Hospitality Marketing, Principles and Practice. Butterworth Heinemann: Oxford. 
  • Lew, A., Hall, C. M. & D. Timothy. 2008. World Geography of Travel and Tourism, a Regional Approach. Butterworth-Heinemann: Oxford. 
  • Page, S. J. 2011. Tourism Management, an Introduction. Butterworth-Heinemann: Oxford.

 
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Contact information

Course Enquiries - UK

Tel: 0800 923 8888

Get in touch

Course Enquiries - EU/International

Tel: +44 (0) 20 7815 6189

Get in touch
 
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